Remote Client Success Manager - Growth for Nonprofit SaaS

Momentive; United States; Remoto; USD 80.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Remote Work Flexibility

Descrizione del lavoro

Momentive is seeking a MIP Client Success Manager in the United States to own relationships with a portfolio of nonprofit and government clients and channel partners. You will drive retention, revenue growth, and product adoption by linking Momentive’s MIP platform to client outcomes.

The role requires consultative, data-driven relationship management, effective cross-functional collaboration, and the ability to forecast revenue and manage expansion opportunities.

Competenze

• Bachelor’s degree in Business, Accounting, Nonprofit Management, or related field, or equivalent work experience.
• 1-3 years of experience in account management, client success, or B2B sales with a track record of retention and/or revenue growth.
• CRM experience (Salesforce preferred) with pipeline, forecasting, and account health data.
• Strong understanding of SaaS business models and subscription renewal cycles.
• Excellent communication, presentation, and stakeholder influence skills from users to C-suite.
• Demonstrated ability to manage a large account portfolio with strong organizational skills.
• Experience working with or within channel partner environments.
• Experience with nonprofit/government fund accounting software is a plus.
• Familiarity with customer success platforms (Gainsight, Totango, ChurnZero) is a plus.

Mansioni

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of MIP clients and channel partners.
• Conduct regular business reviews to assess client health, drive product adoption, and align on success milestones.
• Proactively monitor account health indicators and develop mitigation plans as needed.
• Build and maintain relationships across multiple stakeholder levels within client organizations.

Conoscenze

Account management experience

B2B sales

CRM experience (Salesforce)

SaaS business models understanding

Communication & stakeholder influence

Organization & attention to detail

Channel partner experience

MIP Fund Accounting knowledge

Nonprofit/government sector knowledge

Gainsight/Totango/ChurnZero knowledge

Formazione

Bachelor’s degree in Business, Accounting, Nonprofit Management, or related field

Strumenti

MIP Fund Accounting

Sage Intacct

Gainsight

Totango

ChurnZero

Descrizione del lavoro

Momentive is seeking a MIP Client Success Manager in the United States to own relationships with a portfolio of nonprofit and government clients and channel partners. You will drive retention, revenue growth, and product adoption by linking Momentive’s MIP platform to client outcomes.

The role requires consultative, data-driven relationship management, effective cross-functional collaboration, and the ability to forecast revenue and manage expansion opportunities.