Remote Strategic Distribution & Accounts Lead

nVent; Phoenix (AZ); Remote; USD 115,000 - 213,000; Full time

Job summary

nVent seeks an experienced account coordination professional to support strategic customers and distributors from a home office in the USA. You will collaborate withStrategic Account Managers, field sales, pricing, and operations to enhance responsiveness and drive profitable growth.

Responsibilities include driving growth-oriented account plans, managing pricing and order status, and coordinating across teams to resolve issues. Travel 25-50% is expected as needed.

Qualifications

• Bachelor's degree preferred or equivalent relevant experience.
• Ideally 7+ years of experience in account management, channel sales, distribution management, customer support, or a related commercial role; experience in electrical, electronic, or industrial markets preferred.
• Demonstrated ability to build trusted customer and distributor relationships, lead conflict professionally, and influence outcomes across organizational levels.
• Strong customer focus, communication, organization, and multitasking skills, with a sense of urgency and commitment to follow-through.
• Ability to translate sales and operational data into insights, priorities, and actions that support account growth and service improvement.
• Ability to collaborate effectively across sales, marketing, finance, operations, supply chain, pricing, and customer service.

Responsibilities

• Serve as primary day-to-day point of contact for the assigned strategic customer and distributor inquiries.
• Develop strong working relationships across the customer's organization to understand needs, identify trends, improve responsiveness, and create an exceptional ease-of-doing-business experience.
• Support Strategic Account Managers and field sales with pricing, quotations, order status, returns, expediting, and other account or channel needs.
• Coordinate issue resolution across customer service, operations, supply chain, pricing, marketing, finance, and sales, ensuring timely follow-through and clear communication.
• Support the development and execution of growth-oriented account plans, channel programs, promotions, and incentives, including measures of performance, action plans, and key performance indicators.
• Monitor orders, shipments, point-of-sale data, sales performance, and program participation against annual objectives; identify risks and opportunities and initiate corrective actions as needed.
• Maintain accurate customer and distributor records, pricing files, program documentation, and account activity in applicable systems.
• Communicate program details, updates, deadlines, and account priorities to customers, distributors, and internal collaborators.
• Support new distributor onboarding and system setup and help drive consistent adoption of nVent programs and processes.
• Collaborate with local sales teams to implement account and channel strategies that strengthen relationships, expand opportunities, and drive profitable growth for nVent.
• Continuously identify service and process improvements that increase responsiveness and enable Strategic Account Managers to devote more time to strategic growth.

Skills

Account management

Channel sales

Distribution management

Customer support

Relationship management

Education

Bachelor's degree preferred

Tools

CRM software

ERP systems

Microsoft Excel

Job description

nVent seeks an experienced account coordination professional to support strategic customers and distributors from a home office in the USA. You will collaborate withStrategic Account Managers, field sales, pricing, and operations to enhance responsiveness and drive profitable growth.

Responsibilities include driving growth-oriented account plans, managing pricing and order status, and coordinating across teams to resolve issues. Travel 25-50% is expected as needed.