Remote Customer Success Manager - Growth & Retention

Byggfakta Norge; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts and drive value through onboarding, adoption, engagement, retention, and growth. This remote role requires oversight of renewals and GRR targets across the US market.

The CSM will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience and measurable outcomes. Strong relationship and analytical skills are essential for success.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or similar B2B role.
• Proven track record in client retention and renewals with SaaS or subscription services.
• Strong relationship, negotiation, and presenting to executives.
• Experience managing renewal cycles and renewal forecasts.
• Proficiency with CRM systems and data-driven account health monitoring.

Responsibilities

• Own and manage an assigned customer portfolio across the lifecycle.
• Lead renewal planning, engagement, and execution to hit GRR targets.
• Drive product adoption, health metrics, and expansion opportunities.
• Collaborate with Sales, Product, Finance, and Rev Ops for customer outcomes.
• Schedule QBRs, reviews, and regular strategic business conversations.
• Maintain accurate renewal forecasts and proactive risk management.

Skills

Account management

SaaS

Renewals

Customer success

Education

Bachelor’s degree in Business, Communications, Technology, or related field

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts and drive value through onboarding, adoption, engagement, retention, and growth. This remote role requires oversight of renewals and GRR targets across the US market.

The CSM will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience and measurable outcomes. Strong relationship and analytical skills are essential for success.