Remote Strategic Accounts Lead

TransUnion; Chicago (IL); Hybrid; USD 78,000 - 123,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Paid time off and holidays

Tuition reimbursement

Job summary

TransUnion is seeking a Client Executive to manage and grow a portfolio of consumer and commercial accounts. You will build relationships with stakeholders, drive renewal and cross-sell opportunities, and partner with internal teams to align objectives with TransUnion solutions.

The role emphasizes strategic account planning, executive-level communications, and cross-functional collaboration to minimize risks and maximize revenue retention and expansion.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in account management, customer success, consultative sales, or relationship management.
• Experience managing commercial customer relationships.
• Strong presentation and communication skills.

Responsibilities

• Manage and grow a portfolio of strategic Consumer Interactive accounts, including Offer Aggregators, Credit Builders, and Commercial customers, by building strong relationships with key stakeholders and serving as a trusted advisor.
• Achieve revenue and retention goals through account planning, consultative selling, renewal management, and identification of cross-sell and upsell opportunities across credit, identity protection, and related solutions.
• Lead customer-facing business reviews, executive meetings, and internal account planning sessions to align customer objectives with TransUnion solutions and drive successful business outcomes.
• Partner with Client Value Executives, Sales, Industry Executives, and cross-functional teams to mitigate account risks, expand product adoption, and support customer retention and growth initiatives.
• Analyze account performance, usage trends, and market opportunities to develop strategic account plans, advocate for customer needs, and maintain accurate CRM and account documentation.

Skills

Relationship management

Communication skills

Presentation skills

Cross-functional collaboration

Consultative selling

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

TransUnion is seeking a Client Executive to manage and grow a portfolio of consumer and commercial accounts. You will build relationships with stakeholders, drive renewal and cross-sell opportunities, and partner with internal teams to align objectives with TransUnion solutions.

The role emphasizes strategic account planning, executive-level communications, and cross-functional collaboration to minimize risks and maximize revenue retention and expansion.