Remote Strategic Account Manager – Growth & Onboarding

TransUnion LLC; Michigan; Remote; USD 53,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision

HSAs/FSAs

Life insurance

Parental leave

401(k) match

ESPP

Tuition reimbursement

Paid holidays

Job summary

TransUnion LLC is seeking an Account Manager to deliver outstanding experiences for partners and their customers throughout the client lifecycle. You will lead onboarding for small to mid-sized clients, coordinate with internal teams, and drive revenue growth through proactive relationship management.

The role reports to Sales leadership and is a remote position with occasional in-person events; travel up to 20% may be required.

Qualifications

• Minimum 2 years work experience in client management, project management or similar.
• Strong communication, presentation, and relationship-building skills with the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.
• Highly organized, detail-oriented, and self-motivated professional capable of managing multiple priorities, working independently, and effectively navigating ambiguity.
• Flexible and adaptable working style with the ability to collaborate across time zones and travel up to 20% as needed.
• Experience within the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.
• Proficiency with Salesforce CRM; bilingual Spanish language skills are a plus.

Responsibilities

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Skills

Account management

Project management

Communication

Relationship building

Tools

Salesforce CRM

Job description

TransUnion LLC is seeking an Account Manager to deliver outstanding experiences for partners and their customers throughout the client lifecycle. You will lead onboarding for small to mid-sized clients, coordinate with internal teams, and drive revenue growth through proactive relationship management.

The role reports to Sales leadership and is a remote position with occasional in-person events; travel up to 20% may be required.