Remote Strategic Account Manager – Logistics SaaS

The Descartes; Oregon; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Remote and flexible work hours

Growth opportunities

Job summary

Descartes is seeking an experienced Account Manager / Customer Success professional to drive retention and growth for our freight brokerage solutions. You will leverage relationships, data insights, and product adoption to expand recurring revenue.

Join a global logistics tech leader and collaborate across Sales, Product, Support, and Onboarding to deliver measurable results while driving renewals and upsell opportunities.

Qualifications

• 5–6 years of account management or customer success experience in logistics or SaaS.
• Strong knowledge of freight brokerage operations, including LTL and FTL.
• Proven ability to renewals negotiate and identify growth opportunities.
• Excellent communication and stakeholder management skills.
• Data-driven approach to customer health and revenue growth.
• Experience with CRM and tools like HubSpot, Jira, and MS Office.

Responsibilities

• Drive customer retention, growth, and long-term success by maximizing value of Descartes' TMS solutions.
• Build trusted relationships and proactively manage account health to minimize churn.
• Identify upsell and cross-sell opportunities to expand subscription revenue.
• Conduct regular business reviews and translate feedback into product improvements.
• Collaborate with Product, Support, Sales, and Onboarding to resolve issues and drive outcomes.
• Use CRM data and product usage metrics to manage priorities and track performance.

Skills

Account management

Customer success

Freight brokerage knowledge

LTL/FTL workflows

Data-driven approach

Stakeholder management

Tools

HubSpot

Jira

Microsoft Office

Job description

Descartes is seeking an experienced Account Manager / Customer Success professional to drive retention and growth for our freight brokerage solutions. You will leverage relationships, data insights, and product adoption to expand recurring revenue.

Join a global logistics tech leader and collaborate across Sales, Product, Support, and Onboarding to deliver measurable results while driving renewals and upsell opportunities.