Strategic Account Manager, SaaS for Logistics

FreightPOP; Franklin (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k

PTO

Tuition assistance

Career development

Lunch meetings

Volunteer days

Employee shadowing

Wellness program

Job summary

FreightPOP is seeking a proactive Account Manager to manage and grow relationships with our SaaS clients in logistics. You will be the primary point of contact, ensuring clients maximize the value of our software and services.

You will collaborate with sales, product development, and support teams to deliver exceptional customer experiences and help clients achieve business objectives. Strong communication and data skills are essential.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Experience in logistics, transportation management, or supply chain.
• Strong communication and negotiation skills.
• Proficiency with ERP, WMS, and CRM systems.

Responsibilities

• Serve as the main point of contact for SaaS customers and manage a portfolio.
• Develop deep understanding of each client’s business needs and goals.
• Conduct regular check-ins, business reviews, and strategy sessions to ensure ongoing success and satisfaction.
• Drive renewals and upsell additional products and services.
• Collaborate with product, engineering, and support to deliver solutions.

Skills

Account management

Customer service

Relationship management

Logistics knowledge

ERP systems

CRM systems

Data analysis

Negotiation

Communication skills

Time management

Education

Bachelor's degree in Business Administration, Supply Chain Management, or a related field

Tools

CRM software

Microsoft Office

Job description

FreightPOP is seeking a proactive Account Manager to manage and grow relationships with our SaaS clients in logistics. You will be the primary point of contact, ensuring clients maximize the value of our software and services.

You will collaborate with sales, product development, and support teams to deliver exceptional customer experiences and help clients achieve business objectives. Strong communication and data skills are essential.