Remote Technical Account Manager - Freight TMS Growth

The Descartes Systems Group Inc.; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Career growth

Ownership & autonomy

Cross-functional collaboration

Global technology environment

Remote and flexible work hours

Job summary

The Descartes Systems Group Inc. is seeking an experienced Account Manager to drive customer retention, growth, and long-term success by helping freight brokers maximize the value of Descartes' Transportation Management System (TMS) solutions.

As a trusted advisor, you will combine freight brokerage expertise, strong customer relationships, and data-driven insights to improve product adoption and protect recurring revenue.

Qualifications

• 5–6 years of experience in account management, customer success, or a similar customer-facing role, ideally within freight brokerage, logistics, or SaaS.

Responsibilities

• Drive customer retention, growth, and long-term success by helping freight brokers maximize the value of Descartes' Transportation Management System (TMS) solutions.
• Conduct regular business reviews, address challenges proactively, and improve customer satisfaction measured through CSAT and NPS.
• Identify and develop upsell and cross-sell opportunities that expand subscription revenue and increase customer value.

Skills

Account management

Customer success

SaaS

Freight brokerage knowledge

CRM usage (HubSpot/Jira)

Stakeholder management

Tools

HubSpot

Jira

Microsoft Office

Job description

The Descartes Systems Group Inc. is seeking an experienced Account Manager to drive customer retention, growth, and long-term success by helping freight brokers maximize the value of Descartes' Transportation Management System (TMS) solutions.

As a trusted advisor, you will combine freight brokerage expertise, strong customer relationships, and data-driven insights to improve product adoption and protect recurring revenue.