Strategic Customer Success Manager for Logistics Growth

BackOps AI; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan

Health, dental, and vision coverage

In-office meals

Paid time off (FTO)

Team events & offsites

Learning opportunities

Job summary

BackOps AI is seeking a Customer Success Manager to nurture strong relationships with a portfolio of logistics and supply chain customers. You will surface opportunities, drive adoption, and partner with product and engineering to ensure customer outcomes guide development.

You will own onboarding through renewal and expansion, conducting strategic check-ins, and delivering high-value recommendations that align with each customer's business goals.

Qualifications

• 5+ years in a customer-facing role (CSM, AM, or similar).
• Proven track record of building trusted, long-term relationships with business stakeholders.
• Strong communication skills and ability to distill complexity into clear insights.
• Relentless follow-through with excellent organizational skills.
• Commercially minded with emphasis on retention, renewal, and value delivery.
• Comfortable working cross-functionally with product and engineering teams.
• Startup DNA: adaptable, curious, and outcome-driven.

Responsibilities

• Own end-to-end relationship with a portfolio of customers from onboarding to renewal and expansion.
• Conduct regular strategic check-ins to track performance and align on priorities.
• Develop deep understanding of customer goals and workflows to deliver proactive recommendations.
• Translate feedback into clear product requests and drive solutions with internal teams.
• Identify and develop expansion opportunities in collaboration with sales leadership.
• Keep stakeholders aligned, informed, and moving forward.
• Champion the voice of the customer to surface what matters most.

Skills

Customer relationship

Account management

Communication

Organizational skills

Strategic thinking

Cross-functional collaboration

Growth mindset

Job description

BackOps AI is seeking a Customer Success Manager to nurture strong relationships with a portfolio of logistics and supply chain customers. You will surface opportunities, drive adoption, and partner with product and engineering to ensure customer outcomes guide development.

You will own onboarding through renewal and expansion, conducting strategic check-ins, and delivering high-value recommendations that align with each customer's business goals.