Remote Strategic Account Executive – Growth & Retention

InformData, LLC; Kennesaw, Northern (GA, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

InformData, LLC is seeking an Account Executive to manage a portfolio of strategic clients remotely. You will own the full account lifecycle, drive retention, and pursue revenue expansion through proactive relationship management and data-driven insights.

Collaborating with Customer Success, Product, and Operations, you will craft client-specific strategies, monitor health signals, and lead renewal conversations while ensuring exceptional client experiences in a fast-paced, remote-ready

Qualifications

• 3–5 years of experience in Account Management, Customer Success, Sales, or related roles.
• Proven success in revenue retention, upsell/cross-sell, and long-term client engagement.
• Strong relationship-building skills with client stakeholders and internal teams.
• Analytical mindset and comfort using data to identify account trends and opportunities.
• Familiarity with CRM and reporting tools such as HubSpot and DOMO.
• Background screening or B2B SaaS experience preferred.

Responsibilities

• Serve as the primary point of contact and accountability for a defined portfolio of Core client accounts and their revenue.
• Partner with the Customer Success Manager to deliver a best-in-class client experience.
• Own the full account lifecycle from onboarding to renewal, including quarterly reviews and annual planning.
• Develop and execute client-specific strategies focused on retention, expansion, and customer satisfaction.
• Proactively identify upsell, cross-sell, and renewal opportunities in partnership with Product and Sales teams.
• Continuously monitor account trends, usage patterns, and service needs to inform strategic proposals.
• Own renewal conversations and support pricing or contract modifications as needed.
• Analyze account performance to detect churn risk or declining engagement.
• Escalate and resolve client challenges in collaboration with Operations and Client Experience.
• Collaborate with CSMs, Product, and Operations to deliver seamless client experiences.
• Ensure all client activity is documented in CRM (HubSpot) and contribute to forecasting and pipeline visibility.

Skills

Account Ownership

Revenue Focus

Client Advocacy

Analytical Thinking

Collaboration

Growth Mindset

Clear Communication

Customer Obsession

Problem Solving

Organizational Agility

Tools

HubSpot

DOMO

Job description

InformData, LLC is seeking an Account Executive to manage a portfolio of strategic clients remotely. You will own the full account lifecycle, drive retention, and pursue revenue expansion through proactive relationship management and data-driven insights.

Collaborating with Customer Success, Product, and Operations, you will craft client-specific strategies, monitor health signals, and lead renewal conversations while ensuring exceptional client experiences in a fast-paced, remote-ready