Strategic Account Executive: Growth & Retention

InformData; Kennesaw (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

InformData is seeking an Account Executive to manage a defined portfolio of Core client accounts, driving retention, expansion, and high client satisfaction through proactive relationship management and strategic planning.

You will collaborate with Customer Success Managers, Product, and Operations to deliver seamless experiences, monitor account health, and own renewal conversations while identifying new revenue opportunities.

Qualifications

• 3–5 years in Account Management, Customer Success, Sales, or related roles working with strategic, enterprise accounts.
• Proven success in revenue retention, upsell/cross-sell execution, and long-term client engagement.
• Strong relationship-building skills with the ability to communicate effectively with client stakeholders and internal teams.
• Analytical mindset and comfort using data to identify account trends, risks, and opportunities.
• Familiarity with CRM and reporting tools such as HubSpot and DOMO.

Responsibilities

• Own defined portfolio of Core client accounts and their revenue.
• Partner with the Customer Success Manager to deliver a best-in-class client experience.
• Own the full account lifecycle from onboarding to renewal, including quarterly reviews, check-ins, and annual planning, optimizing touchpoints to maximize revenue retention and expansion.
• Develop and execute client-specific strategies focused on retention, expansion, and customer satisfaction.
• Proactively identify upsell, cross-sell, and renewal opportunities with Product and Sales teams.
• Continuously monitor account trends, usage patterns, and service needs to inform strategic proposals.
• Own renewal conversations and support pricing or contract modifications as needed.
• Analyze account performance to detect churn risk or declining engagement.
• Partner with CSMs and leadership on mitigation strategies and intervention planning.
• Escalate and resolve client challenges with Operations and Client Experience.
• Collaborate with CSMs, Product, and Operations to deliver seamless client experiences.
• Ensure all client activity is documented in CRM (HubSpot) and contribute to forecasting and pipeline visibility.
• Communicate client feedback, trends, and needs to internal teams for continuous improvement.

Skills

Account ownership

Revenue focus

Client advocacy

Analytical thinking

Collaboration

Growth mindset

Clear communication

Customer obsession

Problem solving

Organizational agility

Tools

HubSpot

DOMO

Job description

InformData is seeking an Account Executive to manage a defined portfolio of Core client accounts, driving retention, expansion, and high client satisfaction through proactive relationship management and strategic planning.

You will collaborate with Customer Success Managers, Product, and Operations to deliver seamless experiences, monitor account health, and own renewal conversations while identifying new revenue opportunities.