Remote Staffing Account Manager — Elevate Client Success

HireHawk; United States; A distancia; USD 70.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Perk marketplace

Descripción de la vacante

HireHawk is seeking an Account Manager to cultivate client relationships, drive retention, and identify growth opportunities. You will bridge clients with internal teams, ensuring proactive communication and high-quality service throughout the hiring process.

You will collaborate with recruitment, operations, and leadership to align client needs with talent delivery. The role emphasizes a data-driven approach, timely updates, and excellence in stakeholder management.

Formación

• 3+ years of experience in account management or a client-facing role in staffing.
• Proven ability to manage client relationships and deliver customer satisfaction.
• Strong understanding of recruitment lifecycle and staffing processes.

Responsabilidades

• Build and maintain strong relationships with key client accounts for retention.
• Serve as primary liaison between clients and candidates, guiding the hiring process.
• Coordinate with recruitment, operations, and leadership to meet client needs.
• Support client interviews and gather feedback for a smooth experience.
• Monitor recruitment lifecycle with timely progress and quality delivery.
• Partner with recruiting teams to match talent to client needs.
• Identify opportunities for account growth and collaborate with sales.
• Track performance metrics and provide improvement insights.
• Lead contract renewals and support negotiations.
• Prepare and deliver client reports and presentations.
• Address concerns promptly, maintaining high service levels.
• Manage account budgets and ensure margins.

Conocimientos

Account management

Client relationships

Communication skills

Negotiation skills

Data-driven decisions

Cross-functional collaboration

Time management

Recruitment lifecycle

Sales collaboration

Herramientas

ATS

CRM systems

Descripción del empleo

HireHawk is seeking an Account Manager to cultivate client relationships, drive retention, and identify growth opportunities. You will bridge clients with internal teams, ensuring proactive communication and high-quality service throughout the hiring process.

You will collaborate with recruitment, operations, and leadership to align client needs with talent delivery. The role emphasizes a data-driven approach, timely updates, and excellence in stakeholder management.