Remote Account Manager – Client Success & Upsell

Insideoutva; Idaho; Hybrid; USD 26,000 - 67,000; Full time

Benefits offered by this job

Commission incentives

Remote work

Job summary

InsideOut Hiring is a fast-growing recruitment agency focused on placing top-tier virtual assistants and remote professionals with U.S.-based companies. We seek an Account Manager / Customer Success Manager to drive performance across our hiring pipeline and ensure delivery of high-quality candidates to clients.

You will act as the liaison between clients, sales, and recruitment, ensuring seamless communication, setting clear expectations, and providing exceptional support.

Qualifications

• Proven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similar.
• Strong interpersonal and communication skills with a client-focused approach.
• Excellent organizational skills, with an ability to manage multiple client accounts and priorities effectively.
• Ability to work independently, take initiative, and problem-solve proactively.
• Experience working in or with recruitment, staffing, or a related field is a plus.
• Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous.

Responsibilities

• Client Onboarding & Management: Serve as a point of contact for clients after sign-up
• Clearly communicate project timelines, milestones, and deliverables to set realistic expectations.
• Proactively engage with clients to understand their needs, gather feedback, and ensure they are satisfied with our services.
• Follow-up & Engagement: Monitor client accounts, ensuring regular follow-ups and communication between clients and recruiters.
• Maintain close contact with clients to gather feedback on candidates and follow up on any pending actions.
• Keep detailed records of client interactions, preferences, and feedback to ensure continuity of service.
• Collaboration & Support: Work closely with the recruitment team to align on client needs and ensure a proactive approach to client engagement.
• Address any client issues or concerns, escalating them when necessary to ensure quick resolution.
• Relationship Building & Upselling: Develop strong, long-term relationships with clients to understand their business objectives and future staffing needs.
• Identify opportunities to offer additional services that align with clients' goals and enhance their experience.
• Present tailored solutions to clients and close upsell opportunities, earning commission for successful upsells.
• Expectation Setting & Client Education: Educate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocols.
• Ensure clients stay on track with the recruitment process and are engaged and responsive throughout.

Skills

Client-facing experience

Account management

Communication skills

Organizational skills

Independent work

Job description

InsideOut Hiring is a fast-growing recruitment agency focused on placing top-tier virtual assistants and remote professionals with U.S.-based companies. We seek an Account Manager / Customer Success Manager to drive performance across our hiring pipeline and ensure delivery of high-quality candidates to clients.

You will act as the liaison between clients, sales, and recruitment, ensuring seamless communication, setting clear expectations, and providing exceptional support.