Staffing Account Manager (Remote) | LATAM

HireHawk; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Perk marketplace

Job summary

HireHawk is seeking an Account Manager to cultivate client relationships, drive retention, and identify growth opportunities. You will bridge clients with internal teams, ensuring proactive communication and high-quality service throughout the hiring process.

You will collaborate with recruitment, operations, and leadership to align client needs with talent delivery. The role emphasizes a data-driven approach, timely updates, and excellence in stakeholder management.

Qualifications

• 3+ years of experience in account management or a client-facing role in staffing.
• Proven ability to manage client relationships and deliver customer satisfaction.
• Strong understanding of recruitment lifecycle and staffing processes.

Responsibilities

• Build and maintain strong relationships with key client accounts for retention.
• Serve as primary liaison between clients and candidates, guiding the hiring process.
• Coordinate with recruitment, operations, and leadership to meet client needs.
• Support client interviews and gather feedback for a smooth experience.
• Monitor recruitment lifecycle with timely progress and quality delivery.
• Partner with recruiting teams to match talent to client needs.
• Identify opportunities for account growth and collaborate with sales.
• Track performance metrics and provide improvement insights.
• Lead contract renewals and support negotiations.
• Prepare and deliver client reports and presentations.
• Address concerns promptly, maintaining high service levels.
• Manage account budgets and ensure margins.

Skills

Account management

Client relationships

Communication skills

Negotiation skills

Data-driven decisions

Cross-functional collaboration

Time management

Recruitment lifecycle

Sales collaboration

Tools

ATS

CRM systems

Job description

At HireHawk, we believe in building strong, long-term partnerships with our clients by delivering exceptional service and results. We work with global companies and top-tier talent, helping them scale through high-quality recruiting and operational excellence.

About the Role:

As an Account Manager, you will play a critical role in managing client relationships, driving retention, and identifying opportunities for growth. You’ll act as the bridge between clients and internal teams, ensuring seamless execution, proactive communication, and a consistently high-quality experience.

Responsibilities:

• Build and maintain strong relationships with key client accounts, ensuring high satisfaction and long-term retention

• Serve as the primary point of contact between clients and candidates, ensuring clear, timely, and professional communication throughout the hiring process

• Act as a liaison between clients, candidates, and internal teams (recruitment, operations, and leadership) to ensure alignment with client needs and expectations

• Attend and support client interviews, facilitating communication, gathering feedback, and ensuring a smooth interview experience for both clients and candidates

• Monitor the full recruitment lifecycle for assigned accounts, ensuring timely progress, quality delivery, and adherence to client requirements

• Partner with recruitment teams to match top talent with client needs and ensure successful placements

• Identify opportunities for account growth and collaborate with sales teams to expand staffing services

• Track and analyze account performance metrics, providing insights and recommendations for continuous improvement

• Lead contract renewals and support negotiations, ensuring alignment with company standards and client expectations

• Oversee the preparation and delivery of client reports, updates, and presentations

• Proactively address client and candidate concerns, resolving issues efficiently and maintaining a high level of service

• Manage account budgets and ensure financial targets and margins are achieved

• Conduct regular check-ins with clients to review performance, hiring progress, and future workforce strategies

• Mentor and support junior team members, contributing to overall team performance and development

• 3+ years of experience in account management, staffing, recruiting, or a client-facing role within the staffing industry

• Proven experience managing client relationships and delivering high levels of customer satisfaction

• Strong understanding of the full recruitment lifecycle and staffing processes

• Excellent communication and interpersonal skills, with the ability to build trust with clients and candidates alike

• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously

• Analytical mindset with experience tracking performance metrics and using data to drive decisions

• Ability to problem-solve quickly and handle client and candidate concerns in a professional manner

• Experience working cross-functionally with recruiting, sales, and operations teams

• Familiarity with ATS, CRM systems, and other recruitment or account management tools

• Ability to work in a fast-paced, dynamic environment and adapt to changing client needs

• Strong negotiation skills and experience supporting contract discussions or renewals (preferred)

Why join HireHawk?

• Work with global clients and top-tier talent

• Be part of a fast-growing, high-performance team

• Opportunity to drive real impact on client success and company growth

• Collaborative, supportive, and high-energy culture

• Access to a$200K+ perk marketplacewith discounts on 150+ global services.

• Option towithdraw up to 50% of approved earningsbefore payday.