Remote: Staff AI Engineer, AI-Native Services

Workstream Platform Services Limited; Town of Texas (WI); Hybrid; USD 170,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health coverage

Early employee role

Job summary

Workstream seeks a Staff AI/NLP engineer to lead the AI-Native Services (AINS) initiative. You will architect, own outcomes, and build the team that follows, influencing how agentic workflows evolve. This is a remote, full-time role with occasional in-office visits to collaborate across functions.

You will shepherd the first AI service from zero to one, owning components, failure modes, and the move to reusable, scalable solutions while reporting to leadership.

Qualifications

• You have personally built and operated at least one AI agent or agentic workflow in production.
• Strong engineering judgment across models, orchestration, APIs, data and integrations, permissions, observability, and evaluations.
• You have worked directly with customers or end users—discovery, implementation, or incident resolution—and communicate clearly with non-technical people.
• You can break a messy workflow into deterministic steps, agentic decisions, human judgment, and exception paths—and define how each part will be tested.
• You care about keeping plausible but wrong AI output away from customers: grounded context, constrained actions, verification, evals, review, monitoring.
• You thrive in zero-to-one ambiguity: shipping weekly, owning outcomes, and doing whatever the service needs—including unglamorous review tooling and data plumbing.
• Exposure to a regulated domain (payroll, payments, tax, benefits, labor compliance) is a plus, not a requirement.
• Demonstrated production experience matters more than title or years.

Responsibilities

• Build and operate production agents and agentic workflows: orchestration, tool use, data connections, deterministic logic, state, and permissions.
• Work forward-deployed with design customers—sit in their workflow, map the messy reality, and build against live data.
• Build the evaluation harness: eval datasets from real customer work, pre-launch thresholds, regression suites, and post-launch monitoring.
• Build the human-review layer: exception queues, review tooling, escalation paths, and the tracing that makes every agent decision auditable.
• Run shadow-mode parallel runs against the customer's existing process or provider and drive discrepancies to zero before go-live.
• Turn customer-specific work into reusable agents, integrations, and playbooks—productization is the default, customization the exception.
• Handle production incidents end to end, and feed every failure back into evals and controls so it cannot recur.
• Help set the technical bar as the team grows.

Skills

AI agent development

System orchestration

APIs & data integrations

Observability

Customer interaction

Job description

Workstream seeks a Staff AI/NLP engineer to lead the AI-Native Services (AINS) initiative. You will architect, own outcomes, and build the team that follows, influencing how agentic workflows evolve. This is a remote, full-time role with occasional in-office visits to collaborate across functions.

You will shepherd the first AI service from zero to one, owning components, failure modes, and the move to reusable, scalable solutions while reporting to leadership.