Staff Engineer, AI-Native Services (Remote)

Workstream Platform Services Limited; Virginia (MN); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Equity

Health coverage

Remote-first

Job summary

Workstream is building AI-native services and hiring an early Staff engineer to lead AINS from zero to one. You will shape architecture, set engineering bar, and build a team that grows with the service.

This is a remote, full-time position with occasional in-office visits to support collaboration. You will own components—whether they work, how they fail, and how fast bespoke work becomes reusable—while not handling pricing or margins.

Qualifications

• Experience building AI agents in production.
• Ability to break workflows into deterministic steps, agentic decisions, human judgment, and exception paths.
• Experience working with customers or end users and communicating with non-technical people.

Responsibilities

• Build and operate production agents and agentic workflows: orchestration, tool use, data connections, deterministic logic, state, and permissions.
• Work forward-deployed with design customers—sit in their workflow, map the messy reality, and build against live data.
• Build the evaluation harness: eval datasets from real customer work, pre-launch thresholds, regression suites, and post-launch monitoring.
• Build the human-review layer: exception queues, review tooling, escalation paths, and the tracing that makes every agent decision auditable.
• Run shadow-mode parallel runs against the customer's existing process or provider and drive discrepancies to zero before go-live.
• Turn customer-specific work into reusable agents, integrations, and playbooks—productization is the default, customization the exception.
• Handle production incidents end to end, and feed every failure back into evals and controls so it cannot recur.
• Help set the technical bar as the team grows.

Skills

AI agents

Orchestration

APIs

Data integration

Observability

Evaluations

Customer interaction

Tools

Monitoring tooling

API integration tooling

Job description

Workstream is building AI-native services and hiring an early Staff engineer to lead AINS from zero to one. You will shape architecture, set engineering bar, and build a team that grows with the service.

This is a remote, full-time position with occasional in-office visits to support collaboration. You will own components—whether they work, how they fail, and how fast bespoke work becomes reusable—while not handling pricing or margins.