Remote SRE: Windows & Cloud Reliability Lead

Sur; United States; Remote; USD 56,000 - 67,000; Full time

Job summary

Sur is seeking a proactive Site Reliability Engineer to keep a secure SaaS platform fast, reliable, and continuously improving. The role spans Windows and Linux environments, with cloud-native infrastructure on AWS, containers, and Terraform/Ansible for IaC.

You will own availability and performance, enhance observability, build CI/CD pipelines, participate in on-call rotations, and collaborate with engineering teams to prevent incidents and improve deployment safety. Fully remote.

Qualifications

• 5+ years of hands-on SRE, DevOps, or WebOps experience supporting production SaaS systems.
• Strong practical experience with Terraform and Ansible for infrastructure management.
• AWS operations experience, including Lambda, DynamoDB, CloudWatch, and IAM.
• Strong relational database fundamentals (PostgreSQL, MySQL, or similar), including query tuning, replication, backups, recovery, and high availability.
• Experience operating and debugging containerized and distributed systems in production.
• Strong Linux systems administration skills.
• Ability to script and automate with Python, Bash, or PowerShell (PowerShell can be learned on the job).
• Experience building and maintaining CI/CD pipelines.
• Familiarity with Redis, Kibana, Elasticsearch, and centralized logging.
• Excellent incident response, troubleshooting, and communication skills.
• Demonstrated ownership, curiosity, self-directed learning, and a record of proactively improving systems.
• Availability to work US business hours and participate in an on-call rotation.
• Experience with Windows Server, IIS, and .NET applications.
• SQL Server experience, particularly AlwaysOn and Service Broker.
• Personal technology projects, home labs, open-source contributions, or tools built independently.
• Willingness to build deep familiarity with the Windows and SQL Server stack through independent learning and hands-on practice during the first six months.

Responsibilities

• Own availability, reliability, and performance of core backend infrastructure across Windows and Linux environments.
• Improve observability using Kibana, CloudWatch, centralized logging, and custom telemetry; identify monitoring gaps before incidents occur.
• Build, maintain, and improve CI/CD pipelines and infrastructure as code using Terraform and Ansible.
• Learn and operate production Windows environments, including .NET Framework/.NET Core applications hosted on IIS.
• Learn and support SQL Server, including AlwaysOn and Service Broker, alongside PostgreSQL and Aurora.
• Operate cloud-native services and workloads across AWS Lambda, DynamoDB, Redshift, OpenStack, and containers.
• Participate in an on-call rotation, troubleshoot incidents, and contribute to effective postmortems and preventive actions.
• Partner with engineering teams to improve deployment safety, system resilience, and operational processes.
• Proactively identify problems, automate repetitive work, and drive improvements without waiting for direction.

Skills

Linux systems administration

Python scripting

Bash scripting

PowerShell

On-call incident response

Observability and monitoring

Automation

Cloud-native infrastructure

Strong debugging/troubleshooting

Team collaboration

Self-directed learning

Tools

Terraform

Ansible

AWS

PostgreSQL

MySQL

Redis

Kibana

Elasticsearch

CI/CD pipelines

Python

PowerShell

Bash

Job description

Sur is seeking a proactive Site Reliability Engineer to keep a secure SaaS platform fast, reliable, and continuously improving. The role spans Windows and Linux environments, with cloud-native infrastructure on AWS, containers, and Terraform/Ansible for IaC.

You will own availability and performance, enhance observability, build CI/CD pipelines, participate in on-call rotations, and collaborate with engineering teams to prevent incidents and improve deployment safety. Fully remote.