Remote SRE: Cloud-Native & Windows Platform Reliability

Sur Global; United States; Remote; MXN 1,041,000 - 1,249,000; Full time

Benefits offered by this job

Fully Remote

Unlimited PTO

Job summary

Sur Global is seeking a proactive Site Reliability Engineer to maintain a secure SaaS platform, spanning Windows-based apps (.NET, IIS, SQL Server) and cloud-native infra (AWS, containers, Kubernetes, Terraform). The role is hands-on, owning production reliability, investigating complex failures, and driving improvements independently.

You’ll work with Terraform/Ansible, monitor observability, and participate in on-call rotations across Linux and Windows environments.

Qualifications

• 5+ years hands-on SRE/DevOps experience supporting production SaaS systems.
• Proficient Terraform and Ansible for infrastructure management.
• AWS experience including Lambda, DynamoDB, CloudWatch.
• Strong SQL database fundamentals (PostgreSQL/MySQL) with tuning/backups.
• Experience operating containerized distributed systems in production.
• Linux administration skills.
• Scripting in Python, Bash, or PowerShell.
• Experience building/maintaining CI/CD pipelines.
• Familiarity with Redis, Kibana, Elasticsearch and centralized logging.
• Excellent incident response and debugging abilities.
• Ownership, curiosity, and proactive system improvements.
• Availability to work US business hours and participate in on-call rotations.

Responsibilities

• Own availability, reliability, and performance of core backend infra across Windows/Linux.
• Improve observability using Kibana, CloudWatch, centralized logging; close gaps before incidents.
• Build and maintain CI/CD pipelines and infrastructure as code (Terraform/Ansible).
• Lernen and operate production Windows environments with .NET apps on IIS.
• Support SQL Server (AlwaysOn/Service Broker) and PostgreSQL/Aurora.
• Operate cloud-native services across AWS and containers.
• Participate in on-call rotation, troubleshoot incidents, and contribute to postmortems.
• Collaborate with engineering to improve deployment safety and resilience.
• Proactively identify problems and automate repetitive tasks.

Skills

SRE/DevOps

Terraform

Ansible

AWS

PostgreSQL/MySQL

Linux admin

Python scripting

CI/CD pipelines

Observability

On-call support

Tools

Terraform

Ansible

Kubernetes

CloudWatch

OpenStack

Docker

Lambda

DynamoDB

Redshift

PostgreSQL

MySQL

Job description

Sur Global is seeking a proactive Site Reliability Engineer to maintain a secure SaaS platform, spanning Windows-based apps (.NET, IIS, SQL Server) and cloud-native infra (AWS, containers, Kubernetes, Terraform). The role is hands-on, owning production reliability, investigating complex failures, and driving improvements independently.

You’ll work with Terraform/Ansible, monitor observability, and participate in on-call rotations across Linux and Windows environments.