Remote SRE Lead: Reliability, Scale & Observability

HealthEquity; Draper (UT); Remote; USD 121,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

PTO and parental leave

401(k) match

Tuition assistance

Job summary

HealthEquity is seeking a Senior Site Reliability Engineer to own production reliability and resilience for critical platforms. You will drive incidents, design scalable systems, and mentor teams while advancing SLOs and observability in a remote-first environment.

You will leverage Azure, Terraform, Kubernetes, and CI/CD pipelines to reduce toil, improve uptime, and enable secure, efficient operations across the company’s health benefit systems.

Qualifications

• 8+ years of experience with complex production ownership in SRE, infrastructure engineering, or related disciplines.
• Advanced proficiency in distributed systems troubleshooting and performance tuning.
• Experience with cloud infrastructure platforms and tooling (Azure, Terraform, Kubernetes/AKS, or equivalent).
• Experience with CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent).
• Experience with observability, monitoring, and incident management tools (Dynatrace, PagerDuty, or equivalent).
• Experience applying AI/ML tools to improve debugging, automation, or operational insights (e.g., anomaly detection, automated root cause analysis, AI-assisted coding tools).
• Strong coding/scripting skills in Python, PowerShell, Go, Bash, or similar languages, with the ability to mentor others in software reliability best practices.
• Demonstrated ability to independently own service-level reliability decisions, incident management, and operational excellence.
• Deep expertise in cloud-native architectures, high-availability systems, and fault-tolerant design patterns.
• Experience analyzing complex systems holistically and making data-driven decisions to improve uptime and performance.
• Degree in Computer Science, Information Technology, Engineering, or related field a plus, but not required.

Responsibilities

• Lead reliability improvements for critical services and influence adjacent teams on production best practices.
• Independently drive complex reliability initiatives, including root cause resolution and long-term corrective actions.
• Design resilient, scalable systems with appropriate failure handling, observability, and recovery strategies.
• Participate in architecture reviews to ensure operational scalability and service resilience.
• Own service-level operational readiness, SLOs, and incident quality for key platforms or services.
• Strengthen operational controls while balancing delivery speed and risk.
• Apply AI to improve debugging, automation, and operational insights.
• Mentor engineers and elevate team capability in reliability practices.
• Influence team practices and coordinate during incidents and cross-functional events.
• Participate in on-call, owning production health and SLOs, and improving MTTR across teams.

Skills

SRE ownership

Distributed systems

Incident management

Mentoring

On-call readiness

Python

PowerShell

Go

Bash

Data-driven decisions

Education

Degree in CS/IT/Engineering

Tools

Azure

Terraform

Kubernetes/AKS

Azure DevOps

GitHub Actions

Dynatrace

PagerDuty

Job description

HealthEquity is seeking a Senior Site Reliability Engineer to own production reliability and resilience for critical platforms. You will drive incidents, design scalable systems, and mentor teams while advancing SLOs and observability in a remote-first environment.

You will leverage Azure, Terraform, Kubernetes, and CI/CD pipelines to reduce toil, improve uptime, and enable secure, efficient operations across the company’s health benefit systems.