Site Reliability Engineer

Sur Global; United States; À distance; MXN 1 041 000 - 1 249 000; Plein temps

Avantages offerts par ce poste

Fully Remote

Unlimited PTO

Résumé du poste

Sur Global is seeking a proactive Site Reliability Engineer to maintain a secure SaaS platform, spanning Windows-based apps (.NET, IIS, SQL Server) and cloud-native infra (AWS, containers, Kubernetes, Terraform). The role is hands-on, owning production reliability, investigating complex failures, and driving improvements independently.

You’ll work with Terraform/Ansible, monitor observability, and participate in on-call rotations across Linux and Windows environments.

Qualifications

• 5+ years hands-on SRE/DevOps experience supporting production SaaS systems.
• Proficient Terraform and Ansible for infrastructure management.
• AWS experience including Lambda, DynamoDB, CloudWatch.
• Strong SQL database fundamentals (PostgreSQL/MySQL) with tuning/backups.
• Experience operating containerized distributed systems in production.
• Linux administration skills.
• Scripting in Python, Bash, or PowerShell.
• Experience building/maintaining CI/CD pipelines.
• Familiarity with Redis, Kibana, Elasticsearch and centralized logging.
• Excellent incident response and debugging abilities.
• Ownership, curiosity, and proactive system improvements.
• Availability to work US business hours and participate in on-call rotations.

Responsabilités

• Own availability, reliability, and performance of core backend infra across Windows/Linux.
• Improve observability using Kibana, CloudWatch, centralized logging; close gaps before incidents.
• Build and maintain CI/CD pipelines and infrastructure as code (Terraform/Ansible).
• Lernen and operate production Windows environments with .NET apps on IIS.
• Support SQL Server (AlwaysOn/Service Broker) and PostgreSQL/Aurora.
• Operate cloud-native services across AWS and containers.
• Participate in on-call rotation, troubleshoot incidents, and contribute to postmortems.
• Collaborate with engineering to improve deployment safety and resilience.
• Proactively identify problems and automate repetitive tasks.

Connaissances

SRE/DevOps

Terraform

Ansible

AWS

PostgreSQL/MySQL

Linux admin

Python scripting

CI/CD pipelines

Observability

On-call support

Outils

Terraform

Ansible

Kubernetes

CloudWatch

OpenStack

Docker

Lambda

DynamoDB

Redshift

PostgreSQL

MySQL

Description du poste

We are seeking a proactive Site Reliability Engineer (SRE) to keep a secure SaaS platform fast, reliable, and continuously improving. You will support a hybrid technology stack spanning Windows-based applications (.NET, IIS, SQL Server) and cloud-native infrastructure (AWS, containers, Kubernetes, and Terraform).

This is a hands‑on role for someone who takes ownership of production reliability, enjoys investigating complex failures, and independently identifies opportunities to improve systems. Prior Windows or SQL Server experience is not required if you bring strong infrastructure and relational database fundamentals and can learn unfamiliar technologies independently.

Responsibilities

• Own availability, reliability, and performance of core backend infrastructure across Windows and Linux environments


• Improve observability using Kibana, CloudWatch, centralized logging, and custom telemetry; identify monitoring gaps before incidents occur


• Build, maintain, and improve CI/CD pipelines and infrastructure as code using Terraform and Ansible


• Learn and operate production Windows environments, including .NET Framework/.NET Core applications hosted on IIS


• Learn and support SQL Server, including AlwaysOn and Service Broker, alongside PostgreSQL and Aurora


• Operate cloud-native services and workloads across AWS Lambda, DynamoDB, Redshift, OpenStack, and containers


• Participate in an on-call rotation, troubleshoot incidents, and contribute to effective postmortems and preventive actions


• Partner with engineering teams to improve deployment safety, system resilience, and operational processes


• Proactively identify problems, automate repetitive work, and drive improvements without waiting for direction

Requirements

• 5+ years of hands‑on SRE, DevOps, or WebOps experience supporting production SaaS systems


• Strong practical experience with Terraform and Ansible for infrastructure management


• AWS operations experience, including Lambda, DynamoDB, CloudWatch, and IAM


• Strong relational database fundamentals (PostgreSQL, MySQL, or similar), including query tuning, replication, backups, recovery, and high availability


• Experience operating and debugging containerized and distributed systems in production


• Strong Linux systems administration skills


• Ability to script and automate with Python, Bash, or PowerShell (PowerShell can be learned on the job)


• Experience building and maintaining CI/CD pipelines


• Familiarity with Redis, Kibana, Elasticsearch, and centralized logging


• Excellent incident response, troubleshooting, and communication skills


• Demonstrated ownership, curiosity, self‑directed learning, and a record of proactively improving systems


• Availability to work US business hours and participate in an on‑call rotation

Preferred

• Experience with Windows Server, IIS, and .NET applications


• SQL Server experience, particularly AlwaysOn and Service Broker


• Personal technology projects, home labs, open‑source contributions, or tools built independently


• Willingness to build deep familiarity with the Windows and SQL Server stack through independent learning and hands‑on practice during the first six months

Benefits

• Salary: $5,000 to $6,000 USD per month


• PTO: Unlimited


• Setup: Fully Remote