Remote Specialty Care Coordinator

Duly Health and Care; Downers Grove (IL); Remote; USD 29,000 - 43,000; Full time

Job summary

Duly Health and Care is seeking a Specialty Care Coordinator to perform telephonic outreach for high‑risk patients, coordinate appointments, and connect patients with care resources. The role emphasizes proactive communication with physicians and care teams to ensure alignment with treatment plans.

Responsibilities include following up with patients, handling non-clinical inbound calls, and addressing social determinants of health barriers while educating patients and caregivers on

Qualifications

• Active Medical Assistant certification or equivalent credential (e.g., CNA, EMT, CHW)
• Minimum 2 years in care coordination or ambulatory care for cardiac or kidney care preferred
• Experience interacting with patients primarily via telecommunication preferred

Responsibilities

• Outreach to high-risk and complex patients to understand needs and coordinate with resources
• Schedule appointments for patients by contacting providers and handling follow-ups
• Maintain proactive communication with Physicians, APPs, PCP offices and clinical partners for timely escalation
• Follow up with patients to ensure needs are met and schedule future check-ins
• Notify patients of location and appointment times as needed
• Serve as point of contact for non-clinical inbound calls and escalate clinical requests to RN Care Managers
• Assess home safety and social determinants of health barriers
• Provide patient and caregiver education and promote self-management strategies
• Review and document patient updates and progress
• Use predictive modeling data to identify eligible patients for care management

Skills

Verbal communication

Organization

Analytical thinking

Teamwork

Empathy

Microsoft Office

Typing 40 wpm

Education

Active Medical Assistant certification

Tools

Microsoft Office

Typing 40 wpm

Job description

Duly Health and Care is seeking a Specialty Care Coordinator to perform telephonic outreach for high‑risk patients, coordinate appointments, and connect patients with care resources. The role emphasizes proactive communication with physicians and care teams to ensure alignment with treatment plans.

Responsibilities include following up with patients, handling non-clinical inbound calls, and addressing social determinants of health barriers while educating patients and caregivers on