Specialty Care Coordinator

Duly Health and Care; Downers Grove (IL); Remote; USD 29,000 - 43,000; Full time

Job summary

Duly Health and Care is seeking a Specialty Care Coordinator to perform telephonic outreach for high‑risk patients, coordinate appointments, and connect patients with care resources. The role emphasizes proactive communication with physicians and care teams to ensure alignment with treatment plans.

Responsibilities include following up with patients, handling non-clinical inbound calls, and addressing social determinants of health barriers while educating patients and caregivers on

Qualifications

• Active Medical Assistant certification or equivalent credential (e.g., CNA, EMT, CHW)
• Minimum 2 years in care coordination or ambulatory care for cardiac or kidney care preferred
• Experience interacting with patients primarily via telecommunication preferred

Responsibilities

• Outreach to high-risk and complex patients to understand needs and coordinate with resources
• Schedule appointments for patients by contacting providers and handling follow-ups
• Maintain proactive communication with Physicians, APPs, PCP offices and clinical partners for timely escalation
• Follow up with patients to ensure needs are met and schedule future check-ins
• Notify patients of location and appointment times as needed
• Serve as point of contact for non-clinical inbound calls and escalate clinical requests to RN Care Managers
• Assess home safety and social determinants of health barriers
• Provide patient and caregiver education and promote self-management strategies
• Review and document patient updates and progress
• Use predictive modeling data to identify eligible patients for care management

Skills

Verbal communication

Organization

Analytical thinking

Teamwork

Empathy

Microsoft Office

Typing 40 wpm

Education

Active Medical Assistant certification

Tools

Microsoft Office

Typing 40 wpm

Job description

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.Specialty Care CoordinatorConducts scheduled telephonic outreach to high-risk and complex patients to understand their needs, track how they are following their care plan, and connect them with appropriate resources.Performs outbound calls to providers to make appointments for patients or follow up on care and answers inbound calls from patients, providers, and other resources.Maintain proactive communication with Physicians, APPs, PCP offices and other clinical partners to ensure timely clinical escalation, alignment with treatment plans, and coordination of servicesFollows up with patients to ensure their needs are met and schedules future check-ins. Notifies patients of location and appointment times as needed.Serve as point person for non-clinical inbound calls from patient panel and escalate clinical requests to RN Care Managers.Assess home safety and social determinants of health (SDOH) barriers, including transportation needs.Provide general patient and caregiver education and promote evidence-based self-management strategies, from existing documentation.Review and document patient updates and progress.Utilize data collected from the predictive modeling tools to identify eligible patients for care management.KNOWLEDGE SKILLS AND ABILITIES:Ability to work independently and efficiently in a remote environment.Excellent verbal communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality. Effective in communicating verbally with other staff and departments related to the job responsibilities.Organization: Able to provide order and structure to daily processes and work environment. Demonstrates good organizational skills and ability to prioritize daily work.Strong analytical and critical thinking skills. Strong community engagement and facilitation skillsEffective in identifying and analyzing problems. Proactively acts as a patient advocate and responds with resolve.Core values consistent with a patient-centered approach to care. Ability to show empathy and quickly build relationships with patients and physiciansTeamwork: Must be able to get along with others, work as part of a team, accept constructive criticism, adapt behaviors quickly, and consistently follow and apply work rules. Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises. Fosters teamwork and positive rapport within all departments to maximize achievement of goals.Computer Proficiency: Must be able to type 40 wpm on a keyboard-typing test required. Proficient in Microsoft Office and mobile phone and web-based applicationEDUCATION and / or CERTIFICATION/LICENSURE:Active Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience)Familiarity with Certified Case Manager program requirements, preferredEXPERIENCE:Knowledge of Chronic conditions; kidney disease and congestive heart failure.Minimum 2 years of experience in care coordination or ambulatory care for cardiac or kidney care, preferred.Prior experience interacting with patients primarily via telecommunication, preferred.The compensation for this role includes a base pay range of $20.59- 30.89 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.