Remote Specialist: Special Mortgage Loan Servicing

Carrington; Topeka (KS); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Educational reimbursement

Training programs

Employee referrals

Job summary

Carrington Mortgage Services, a leading mortgage servicing company, seeks an experienced professional to provide ongoing support for special loan products such as modifications, ARM loans, SCRA adjustments and related tasks. The role emphasizes compliance, documentation, and coordination with multiple departments from a home-based setting.

Responsibilities include reviewing releases, maintaining ARM contracts, processing modifications and ensuring accurate payment changes, with a starting pay

Qualifications

• Familiarity with special loan product types and documentation.
• Intermediate skills in Microsoft Word and Excel.
• Intermediate industry-related experience preferred.
• Ability to understand, remember, and communicate routine, factual information.
• Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• High school diploma or equivalent; some college preferred.
• One (1) to two (2) years’ mortgage servicing experience.
• One year experience with special loan product types or mortgage documentation preferred.

Responsibilities

• Review of service release loans to ensure proper documentation prior to being released.
• Review and maintain ARM contracts, indexes and balloon plans.
• Audit pending payment changes to ensure accurate system and notifications.
• Assist other CMS departments with loan-related inquiries.
• Audit the servicing portfolio for SCRA protection and send letters.
• Update servicing system with SCRA protections and index values.
• Maintain ARM indices in the servicing system for proper payment calculations.
• Follow up with mortgage lending division on assumption packages.
• Run scripts for modifications finalized by Loss Mitigation.
• Update data fields in the servicing system for compliance.
• Process partial releases, subordinations, easements, eminent domains, and oil/gas leases with approvals.
• Draft recast requests and ensure timely signatures and wires.
• Perform system changes in response to investor/customer requests.
• Assist acquisitions team with validations for newly acquired loans.
• Review HAMP modifications for principal reduction and recast eligibility.
• Monitor buy-down processes for acquired loans.
• Identify policy gaps and provide recommendations to management.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Decision making

Scheduling & prioritization

Numerical skills

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Carrington Mortgage Services, a leading mortgage servicing company, seeks an experienced professional to provide ongoing support for special loan products such as modifications, ARM loans, SCRA adjustments and related tasks. The role emphasizes compliance, documentation, and coordination with multiple departments from a home-based setting.

Responsibilities include reviewing releases, maintaining ARM contracts, processing modifications and ensuring accurate payment changes, with a starting pay