Spanish-Speaking Mobile Support Specialist – Remote
Employers from Greece
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Benefits offered by this job
Job summary
Patrique Mercier Recruitment FR is seeking a Spanish-speaking Mobile Support Specialist to assist Spanish-language clients with mobile device inquiries and technical challenges. The role involves diagnosing issues, guiding users through solutions, and documenting interactions in the CRM system.
A remote work setup is supported, with ongoing professional development in mobile technology. Responsibilities include assisting customers via phone, email, and chat, and collaborating with technical
Qualifications
- Fluency in Spanish and English is required.
- Experience in mobile support or technical support is desirable.
- Strong diagnostic and troubleshooting skills for mobile devices.
- Excellent customer service and communication abilities.
- Familiarity with mobile apps and support tools is a plus.
- Ability to work independently in a remote environment.
Responsibilities
- Provide expert support to Spanish-speaking customers via phone, email, and chat.
- Troubleshoot and resolve mobile device-related issues and app problems.
- Assist customers in optimizing mobile device usage with personalized solutions.
- Document interactions and resolutions in the CRM system.
- Collaborate with technical teams to escalate complex issues.
- Follow up with customers to ensure satisfaction with support services.
- Stay updated on mobile technology trends and product information.
Skills
Tools
Job description
Patrique Mercier Recruitment FR is seeking a Spanish-speaking Mobile Support Specialist to assist Spanish-language clients with mobile device inquiries and technical challenges. The role involves diagnosing issues, guiding users through solutions, and documenting interactions in the CRM system.
A remote work setup is supported, with ongoing professional development in mobile technology. Responsibilities include assisting customers via phone, email, and chat, and collaborating with technical
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