Spanish Speaking Client Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Client Support Specialist to assist Spanish-speaking clients with inquiries and support needs in a friendly, efficient manner. The role emphasizes delivering exceptional service across multiple channels and maintaining accurate records in our CRM.

You will handle product, service, and account questions, troubleshoot issues, collaborate with team members, stay informed on product updates, and contribute to continually improving

Qualifications

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer support is an asset.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills aimed at achieving high customer satisfaction.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Familiarity with CRM systems and general computer skills.
• Motivated and dedicated to providing remarkable customer service.

Responsibilities

• Deliver exceptional support to Spanish-speaking clients through phone, email, and live chat.
• Handle customer inquiries regarding products, services, and account concerns with professionalism and care.
• Troubleshoot issues and provide prompt solutions to enhance customer satisfaction.
• Accurately record and maintain all customer interactions in the CRM system for future reference.
• Collaborate with team members to uphold high standards of service and improve overall customer experience.
• Suggest improvements to the support process based on customer feedback and experiences.
• Keep informed about product updates to provide relevant and accurate information to clients.

Skills

Spanish & English fluency

Excellent communication

Interpersonal skills

Analytical & problem-solving

CRM familiarity

Multitasking

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Client Support Specialist. This role is designed for individuals who excel in customer service and are eager to assist Spanish-speaking clients with their inquiries and support needs in a friendly and effective manner.

Responsibilities

• Deliver exceptional support to Spanish-speaking clients through various channels, such as phone, email, and live chat.


• Handle customer inquiries regarding products, services, and account concerns with professionalism and care.


• Troubleshoot issues and provide prompt solutions to enhance customer satisfaction.


• Accurately record and maintain all customer interactions in the CRM system for future reference.


• Collaborate with team members to uphold high standards of service and improve overall customer experience.


• Suggest improvements to the support process based on customer feedback and experiences.


• Keep informed about product updates to provide relevant and accurate information to clients.

Requirements

• Fluency in Spanish and English, both written and spoken.


• Prior experience in customer support or a related field is an asset.


• Excellent communication and interpersonal skills.


• Strong analytical and problem-solving skills aimed at achieving high customer satisfaction.


• Ability to manage multiple priorities effectively in a fast-paced environment.


• Familiarity with CRM systems and general computer skills.


• Motivated and dedicated to providing remarkable customer service.