Remote Spanish-Speaking Customer Support Specialist

veracityinsurance-careers; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health plans

Paid time off

Company holidays

401K match

Personal assistance

Job summary

Veracity is seeking a dedicated and detail-oriented Customer Service Representative, Spanish Speaking, to join our remote team. You will deliver accurate, timely support across multiple channels and document interactions thoroughly while coordinating with internal teams.

Responsibilities include handling inquiries, certificates, and email inboxes, with a focus on empathy and efficiency. The role offers training with compensation and potential licensing progression in a growing, equal-opportunity

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service.
• Ability to obtain a Property and Casualty (P&C) license.
• Strong problem-solving and written/verbal communication.
• Proficiency with CRM software and systems.

Responsibilities

• Provide excellent customer service via phone, email, chat, or other channels.
• Document all customer accounts promptly and accurately.
• Use job tools and basic troubleshooting before escalation.
• Assist with simple certificate requests and manage inboxes.
• Self-manage tasks and work independently with minimal supervision.
• Adapt to shifting needs and demonstrate empathy in interactions.
• Provide frontline feedback to improve processes and AI responses.
• Perform other duties as requested.

Skills

Customer service

CRM software

Communication skills

AI tools

Education

High school diploma or equivalent

Tools

CRM tools

AI-enabled tools

Chatbot frameworks

Job description

Veracity is seeking a dedicated and detail-oriented Customer Service Representative, Spanish Speaking, to join our remote team. You will deliver accurate, timely support across multiple channels and document interactions thoroughly while coordinating with internal teams.

Responsibilities include handling inquiries, certificates, and email inboxes, with a focus on empathy and efficiency. The role offers training with compensation and potential licensing progression in a growing, equal-opportunity