Customer Service Representative, Spanish Speaking

Veracity Insurance Solutions, LLC; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision

4 weeks Paid Time Off

10 holidays + 2 floating

401K employer match

Personal assistance programs

Job summary

Veracity Insurance Solutions, LLC is seeking a dedicated Customer Service Representative, Spanish Speaking, to join our team remotely. Reporting to the Communications Manager, the role delivers accurate, timely support across phone, email, chat, and other channels while maintaining detailed documentation.

You will work independently, adapt to evolving priorities, and provide frontline feedback to improve processes and AI responses.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience.
• Ability to obtain a Property and Casualty license.
• Experience using CRM tools.
• Comfort with AI-enabled support tools.
• Strong written and verbal communication.
• Ability to multi-task across channels.

Responsibilities

• Provide excellent service via phone, email, chat, or other methods.
• Document all customer accounts accurately and promptly.
• Use tools and troubleshoot before escalation.
• Assist with certificate requests and manage emails.
• Self-manage tasks and work independently.
• Adapt to shifting channel demands with empathy.
• Provide frontline feedback to improve processes.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

AI tools

Education

High school diploma

Tools

CRM software

Job description

We’reseekinga dedicated and detail-oriented Customer Service Representative, Spanish Speaking to join our team. Reporting to the Communications Manager, this remote roleis responsible for delivering accurate, timely, and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
• Thoroughly and accurately document all customer accounts immediately after any action
• Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating
• Assist with simple certificate requests and manage email inboxes
• Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service
• Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction
• Provide frontline feedback on recurring customer pain points to improve processes and AI responses
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• High school diploma or equivalent required
• 2+years’ experience in customer service
• Ability to obtain and maintain a Property and Casualty (P&C) insurance license
• Ability to adapt to changing customer needs and multiple communication channels
• Strong problem-solving skills to troubleshoot issues before escalationStrong written and verbal communication skills
• Proficiency with common customer service software and systems, such as CRM tools
• Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently
• Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personalassistanceprograms for support in a healthy personal and work life

Why Veracity?

Here at Veracity,you’llbe part of a team of trailblazers and visionaries.We’renot just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development

CompensationRange: $18/hr during training; $21/hr upon successful completion of licensing and training

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.