Bilingual Spanish/English Customer Support - Remote

Teleperformance USA; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Job summary

Teleperformance USA is seeking a Bilingual Spanish/English Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism.

You will resolve issues using web-based tools, maintain confidential information, and aim for first-call resolution in a high-velocity environment. Remote role with strict quality and attendance expectations, supporting US-based customers.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Bilingual Spanish/English

Customer service

Active listening

Strong communication

Typing 25 wpm

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Bilingual Spanish/English Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism.

You will resolve issues using web-based tools, maintain confidential information, and aim for first-call resolution in a high-velocity environment. Remote role with strict quality and attendance expectations, supporting US-based customers.