Remote Spanish Bilingual Information Specialist

Senture, LLC; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Equipment provided for home office

Job summary

Senture, LLC is seeking a remote, Spanish bilingual customer service associate to support 24x7 operations across multiple programs. You will handle inquiries via phone, email, chat, text, and self-service tools, delivering accurate information and escalating where needed.

Candidates must have a high school diploma or GED, U.S. citizenship or permanent residency, and at least 2 years in customer service. Strong communication, data entry, and multitasking abilities are essential.

Qualifications

• High school diploma or GED required.
• Must be a U.S. Citizen or Permanent Resident.
• Minimum of two years of customer service experience, preferably in a contact center or telephone support environment.
• Demonstrated proficiency in English, including verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to pass background investigation and drug screen.
• Proficient keyboarding and data entry skills.
• Basic computer proficiency, including navigating multiple systems and applications.

Responsibilities

• Respond to customer inquiries through multiple channels: phone, email, text, chat, IVR/self-service tools, and other platforms.
• Provide clear, accurate information using knowledge-base articles and procedures.
• Deliver Tier 1 customer support, including information services, referrals, order intake and fulfillment, and escalation routing.
• Document customer information, cases, and interactions in designated systems.
• Assess needs, resolve inquiries within authority, escalate unresolved issues per procedures.
• Handle crisis, sensitive, confidential, or challenging interactions professionally and discreetly.
• Meet standards for call handling, service quality, response times, accuracy, documentation, and satisfaction.
• Complete required cross-training across programs, services, and channels.
• Participate in training, coaching, quality assurance, and performance improvement activities.
• Work shifts in a 24x7x365 support environment serving multiple programs and services.

Skills

Customer service

Bilingual Spanish

English proficiency

Data entry

Keyboarding

Education

High school diploma or GED

Tools

CRM systems

Job description

Senture, LLC is seeking a remote, Spanish bilingual customer service associate to support 24x7 operations across multiple programs. You will handle inquiries via phone, email, chat, text, and self-service tools, delivering accurate information and escalating where needed.

Candidates must have a high school diploma or GED, U.S. citizenship or permanent residency, and at least 2 years in customer service. Strong communication, data entry, and multitasking abilities are essential.