Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; South Carolina; Remote; USD 70,000 - 100,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts and ensure an exceptional customer experience. The role aligns with Mountain or Central time to support customers in those time zones and may require up to 20% travel.

You will build relationships, understand client needs, manage projects, and coordinate with cross‑functional teams to drive adoption of Streamline’s software and modules while maintaining high customer satisfaction.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Team Building

Project Management

Change Management

Customer Success Management

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare client accounts and ensure an exceptional customer experience. The role aligns with Mountain or Central time to support customers in those time zones and may require up to 20% travel.

You will build relationships, understand client needs, manage projects, and coordinate with cross‑functional teams to drive adoption of Streamline’s software and modules while maintaining high customer satisfaction.