Remote Spanish-English Roadside Call Center Agent

AAA; United States; Remote; USD 27,345 - 30,086; Full time

Benefits offered by this job

Health coverage (medical, dental, vision)

401(k) plan with company match

Tuition assistance

Paid parental leave

Employee discounts

Job summary

AAA is looking for a Spanish Bilingual Call Center Representative to provide roadside assistance to members. This remote work-from-home role requires fluent English and Spanish and a commitment to delivering exceptional service.

You will be responsible for fielding calls, ensuring member safety, and maintaining a supportive demeanor during high-pressure situations while being part of a collaborative team. Comprehensive training and various benefits, including health coverage and a 401(k) plan, are provided.

Qualifications

• Prior customer service experience; call‑center experience preferred.
• Bilingual skills in English and Spanish (required).
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

Responsibilities

• Field incoming calls from members requiring emergency roadside assistance.
• Understand the member’s distress, ensuring their immediate safety.
• Maintain a compassionate and composed demeanor during high‑intensity calls.

Skills

Bilingual skills in English and Spanish

Excellent verbal and written communication skills

Advanced computer and multi-tasking skills

Prior customer service experience

Education

High School diploma, GED, or equivalent

Tools

Microsoft Teams

Outlook

Job description

AAA is looking for a Spanish Bilingual Call Center Representative to provide roadside assistance to members. This remote work-from-home role requires fluent English and Spanish and a commitment to delivering exceptional service.

You will be responsible for fielding calls, ensuring member safety, and maintaining a supportive demeanor during high-pressure situations while being part of a collaborative team. Comprehensive training and various benefits, including health coverage and a 401(k) plan, are provided.