Remote Roadside Support Agent - Bilingual & 24/7

AAA Auto Club Enterprises; Independence Township (OH); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a remote Roadside Assistance Call Center Representative to serve members in distress 24/7. You will handle emergency roadside inquiries, provide empathy, and document details for dispatch while using Microsoft Teams and Outlook.

The role offers starting pay of $18.85/hour with raises after 6 months, a 10% weekend differential, a $1 bilingual premium for English/Spanish, and further tenure increases up to $2.25. Benefits include health coverage and a 401(k).

Qualifications

• Prior customer service experience. Call Center experience is preferred.
• Bilingual skills, especially in Spanish, are a plus.
• Ability to provide excellent customer service and thrive in a high-volume call environment.

Responsibilities

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
• Maintain a compassionate and composed demeanor, especially during high-intensity calls.
• Relay critical information to the internal and external teams to expedite the dispatching process.
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Skills

Customer service

Call center

Bilingual Spanish

Multitasking

Strong communication

Education

High School diploma

Tools

Microsoft Teams

Outlook

Job description

AAA Auto Club Enterprises is seeking a remote Roadside Assistance Call Center Representative to serve members in distress 24/7. You will handle emergency roadside inquiries, provide empathy, and document details for dispatch while using Microsoft Teams and Outlook.

The role offers starting pay of $18.85/hour with raises after 6 months, a 10% weekend differential, a $1 bilingual premium for English/Spanish, and further tenure increases up to $2.25. Benefits include health coverage and a 401(k).