Remote Call Center Agent – Roadside Assistance

AAA - Automobile Club of Southern California; Portland (ME); Remoto; USD 26.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

401K with pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Descrizione del lavoro

AAA - Automobile Club of Southern California is seeking a remote Roadside Assistance Call Center Representative. You will field emergency calls, assess safety, and coordinate dispatch while delivering compassionate, efficient support.

The role offers starting pay of $18.85/hour, with raises and incentives after six months, plus bilingual premium for English/Spanish speakers. Remote work and training are provided.

Competenze

• Prior customer service experience; call center experience preferred.
• Bilingual skills in Spanish are a plus.
• Excellent communication and empathy in high-volume calls.

Mansioni

• Handle emergency roadside assistance calls (towing, locksmith, fuel, etc).
• Assess distress and document details accurately and promptly.
• Maintain composure and empathy during high-pressure calls.

Conoscenze

Customer service

Call center experience

Bilingual (Spanish)

Formazione

High School diploma / GED

Strumenti

Microsoft Teams

Outlook

Descrizione del lavoro

AAA - Automobile Club of Southern California is seeking a remote Roadside Assistance Call Center Representative. You will field emergency calls, assess safety, and coordinate dispatch while delivering compassionate, efficient support.

The role offers starting pay of $18.85/hour, with raises and incentives after six months, plus bilingual premium for English/Spanish speakers. Remote work and training are provided.