Remote Spanish Bilingual Customer Support Specialist

GetInsured; Naperville (IL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Paid Training

Work from home

PTO

401K Match

ICHRA

Job summary

Vimo is hiring remote Customer Service Representatives to join our elite teams and deliver an exceptional customer experience to help people find and enroll in health insurance from home.

The role requires Spanish bilingual skills, strong communication, a reliable home workspace, and the ability to train during a 3-week onboarding period. A private workspace, high-speed internet, and full attendance during training are essential for success.

Qualifications

• Basic to advanced computer skills and comfort with new technology.
• Professional demeanor and strong communication.
• Experience working from home is preferred.
• Spanish bilingual is a plus.
• Self-motivated and driven to succeed.

Responsibilities

• Handle inbound and outbound calls
• Deliver high level of customer service consistently
• Manage customer accounts and provide technical support
• Data entry for applications
• Respond to online chat inquiries
• Follow defined procedures and policies
• Adapt to changing projects and updates
• Manage time and prioritize tasks
• Complete training and certifications as required
• Follow regulated guidelines for communications

Skills

Computer skills

Adaptability to new tech

Professional demeanor

Verbal and written communication

Work from home capability

Self-motivated

Job description

Vimo is hiring remote Customer Service Representatives to join our elite teams and deliver an exceptional customer experience to help people find and enroll in health insurance from home.

The role requires Spanish bilingual skills, strong communication, a reliable home workspace, and the ability to train during a 3-week onboarding period. A private workspace, high-speed internet, and full attendance during training are essential for success.