Bilingual Customer Care Agent (English/Spanish) - Remote

AnswerHero; Miami (FL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

Paid federal holidays

Company-provided equipment

Job summary

AnswerHero is seeking a Bilingual Phone Operator to be the first voice our clients’ customers hear. This role involves answering calls, taking messages, and providing support in both English and Spanish. Every call has a direct impact, bringing meaningful work to our team.

With training provided and opportunities for growth, we ensure a supportive environment. Along with competitive pay and benefits including insurance and Paid Time Off, we offer flexible remote setups. Join us and become a trusted voice for thousands of businesses.

Qualifications

• Fluency in both English and Spanish (verbal and written).
• High school diploma or equivalent.
• Strong empathy, active listening, and professional telephone manners.
• Attention to detail and the ability to type accurately while on a call.
• Reliable internet and dedicated workspace to ensure a professional setting.
• Dependability with consistent attendance essential in a 24/7 operation.
• Availability to work at least one weekend day.

Responsibilities

• Answer inbound calls promptly and professionally on behalf of clients.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support.
• Follow client specific call-handling instructions.
• Deliver a warm, efficient, and courteous experience on every call.

Skills

Fluency in English and Spanish

Empathy

Active listening

Professional telephone manners

Attention to detail

Typing accuracy

Education

High school diploma or equivalent

Job description

AnswerHero is seeking a Bilingual Phone Operator to be the first voice our clients’ customers hear. This role involves answering calls, taking messages, and providing support in both English and Spanish. Every call has a direct impact, bringing meaningful work to our team.

With training provided and opportunities for growth, we ensure a supportive environment. Along with competitive pay and benefits including insurance and Paid Time Off, we offer flexible remote setups. Join us and become a trusted voice for thousands of businesses.