Remote Solutions Architect - Loyalty Platform Strategy

Lever, Inc.; Indianapolis (IN); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Benefits package

Job summary

Kobie is a values-led organization delivering loyalty solutions with a strategy-led tech approach. The Solutions Architect role focuses on discovering and defining the right solution, documenting requirements, and aligning multi-team efforts to deliver end-to-end platforms.

You will collaborate with Sales, Product, and Delivery while traveling up to once per quarter. We value driving client outcomes, shaping platform roadmaps, and building credible demos and proposals to accelerate engagements

Qualifications

• 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology environment.
• Documents business requirements into BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable from discovery through delivery.
• Validates delivery cost estimates (COGS) across data/analytics, software, CS, and strategy workstreams to confirm feasibility.
• Applies Agile/Scrum, waterfall, and iterative delivery methodologies to structure solution plans that fit each client's approach.
• Builds solution demos, proposals, and pitch materials that establish technical credibility in RFP, RFI, and upsell settings.
• Coordinates dependencies across marketing, data/analytics, and partner integration workstreams to keep multi-team solutions aligned.
• Identifies scope drift and delivery risk, translating findings into corrective action plans for delivery and client teams.

Responsibilities

• Owns Discovery to Define the Right Solution: Elicits and validates business requirements that align client objectives with platform capabilities.
• Delivers Solution Documentation: Creates and maintains BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end.
• Manages Feasibility and Cost Alignment: Scopes standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy.
• Aligns Understanding Across Teams: Acts as the connective tissue between business, product, and technical teams throughout each project.
• Serves as Product and Platform SME: Represents solution expertise in RFPs, RFIs, and upsell conversations.
• Translates Feedback into Product Direction: Channels client and market insight to shape platform roadmap decisions.
• Optimizes Sales Enablement: Builds demos, proposals, and pitch materials that establish technical credibility with clients.
• Owns Solution Acceptance: Maintains design integrity from planning through launch, flagging delivery risks early.
• Presents Options and Guides Tradeoffs: Helps clients and internal teams weigh scope, cost, and feasibility tradeoffs.
• Coordinates Pre-Sales to Delivery Handoff: Translates solution intent and decisions so delivery teams avoid rework.
• Escalates Risk Early: Recognizes when a decision exceeds standard scope and raises it before it becomes a delivery issue.
• At the End of the First Year, Success Means: Owning solutioning end-to-end, earning trust across Sales, Delivery, and Product, and shaping at least one roadmap decision.

Skills

Solutions architecture

Business requirements analysis

Pre-sales experience

Agile/Scrum

RFP/RFI proposals

Cross-team coordination

Tools

Campaign management platforms

CDP

Personalization tools

Job description

Kobie is a values-led organization delivering loyalty solutions with a strategy-led tech approach. The Solutions Architect role focuses on discovering and defining the right solution, documenting requirements, and aligning multi-team efforts to deliver end-to-end platforms.

You will collaborate with Sales, Product, and Delivery while traveling up to once per quarter. We value driving client outcomes, shaping platform roadmaps, and building credible demos and proposals to accelerate engagements