Remote Solutions Architect - Loyalty Platform Strategy

Kobie; Raleigh (NC); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Growth & Well-being benefits

Job summary

Kobie, a leader in loyalty solutions, seeks a Solutions Architect to define and deliver end-to-end client solutions with rigor and empathy. You’ll own discovery, validate requirements, and translate them into BRDs, SCDs, and roadmap-aligned designs while collaborating with Sales, Product, Delivery, and data teams.

Remote-first with quarterly travel, you’ll build demos, price engagements, and guide tradeoffs, ensuring delivery excellence from planning through launch and shaping platform direction

Qualifications

• Owns discovery to define the right solution and validate business requirements.
• Translates requirements into BRDs, SCDs, and Epic/Feature briefs.
• Validates delivery cost estimates (COGS) across workstreams to confirm feasibility.
• Applies Agile/Scrum, waterfall, and iterative delivery methodologies.
• Builds solution demos, proposals, and pitch materials for RFP/RFI and upsell.
• Coordinates dependencies across marketing, data/analytics, and partner integration.

Responsibilities

• Owns Discovery to Define the Right Solution: Elicits and validates business requirements that align client objectives with platform capabilities
• Delivers Solution Documentation: Creates and maintains BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end
• Manages Feasibility and Cost Alignment: Scopes standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy
• Aligns Understanding Across Teams: Acts as the connective tissue between business, product, and technical teams throughout each project
• Serves as Product and Platform SME: Represents solution expertise in RFPs, RFIs, and upsell conversations
• Translates Feedback into Product Direction: Channels client and market insight to shape platform roadmap decisions
• Optimizes Sales Enablement: Builds demos, proposals, and pitch materials that establish technical credibility with clients
• Owns Solution Acceptance: Maintains design integrity from planning through launch, flagging delivery risks early
• Presents Options and Guides Tradeoffs: Helps clients and internal teams weigh scope, cost, and feasibility tradeoffs
• Coordinates Pre-Sales to Delivery Handoff: Translates solution intent and decisions so delivery teams avoid rework; Escalates Risk Early
• At the End of the First Year, Success Means: Owning solutioning end-to-end, earning trust across Sales, Delivery, and Product, and shaping at least one roadmap decision

Skills

Solutions architecture

Business requirements analysis

Technical pre-sales

Agile methodologies

RFP/RFI experience

Cross-functional collaboration

Stakeholder management

Tools

MarTech platforms

Campaign management

Customer data platform (CDP)

Personalization tools

Job description

Kobie, a leader in loyalty solutions, seeks a Solutions Architect to define and deliver end-to-end client solutions with rigor and empathy. You’ll own discovery, validate requirements, and translate them into BRDs, SCDs, and roadmap-aligned designs while collaborating with Sales, Product, Delivery, and data teams.

Remote-first with quarterly travel, you’ll build demos, price engagements, and guide tradeoffs, ensuring delivery excellence from planning through launch and shaping platform direction