Remote Solutions Architect: End-to-End Loyalty Solutions

Lever, Inc.; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible Time Off to recharge when/as—

Nine Company-Wide Holidays

Diverse suite of benefits prioritizing

Job summary

Kobie is a values-led organization where we build loyalty platforms for some of the world's leading brands. The Solutions Architect will partner with Sales, Product, and Delivery to define technical solutions, ensure end-to-end scope, and align teams across the project lifecycle.

The role emphasizes owning discovery, producing BRDs/SCDs, and guiding tradeoffs while travel up to quarterly is possible in a remote/hybrid setting.

Qualifications

• 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology environment.
• Documents business requirements into BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable from discovery through delivery.
• Validates delivery cost estimates (COGS) across data/analytics, software, CS, and strategy workstreams to confirm feasibility.
• Applies Agile/Scrum, waterfall, and iterative delivery methodologies to structure solution plans that fit each client's approach.
• Builds solution demos, proposals, and pitch materials that establish technical credibility in RFP, RFI, and upsell settings.
• Coordinates dependencies across marketing, data/analytics, and partner integration workstreams to keep multi-team solutions aligned.
• Identifies scope drift and delivery risk, translating findings into corrective action plans for delivery and client teams.

Responsibilities

• Owns Discovery to Define the Right Solution: Elicits and validates business requirements that align client objectives with platform capabilities.
• Delivers Solution Documentation: Creates and maintains BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end.
• Manages Feasibility and Cost Alignment: Scopes standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy.
• Aligns Understanding Across Teams: Acts as the connective tissue between business, product, and technical teams throughout each project.
• Serves as Product and Platform SME: Represents solution expertise in RFPs, RFIs, and upsell conversations.
• Translates Feedback into Product Direction: Channels client and market insight to shape platform roadmap decisions.
• Optimizes Sales Enablement: Builds demos, proposals, and pitch materials that establish technical credibility with clients.
• Owns Solution Acceptance: Maintains design integrity from planning through launch, flagging delivery risks early.
• Presents Options and Guides Tradeoffs: Helps clients and internal teams weigh scope, cost, and feasibility tradeoffs.
• Coordinates Pre-Sales to Delivery Handoff: Translates solution intent and decisions so delivery teams avoid rework.
• Escalates Risk Early: Recognizes when a decision exceeds standard scope and raises it before it becomes a delivery issue.
• At the End of the First Year, Success Means: Owning solutioning end-to-end, earning trust across Sales, Delivery, and Product, and shaping at least one roadmap decision.

Skills

Solutions architecture

Pre-sales

Requirements gathering

Agile methodologies

Cost estimation

Tools

BRD creation

SCD creation

Epic/Feature briefs

RFP/RFI

Job description

Kobie is a values-led organization where we build loyalty platforms for some of the world's leading brands. The Solutions Architect will partner with Sales, Product, and Delivery to define technical solutions, ensure end-to-end scope, and align teams across the project lifecycle.

The role emphasizes owning discovery, producing BRDs/SCDs, and guiding tradeoffs while travel up to quarterly is possible in a remote/hybrid setting.