Remote Solutions Analyst: SaaS & Workflow Automation

ESI; Tallahassee (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ESI is seeking a Solutions Analyst to guide project teams, design and configure workflows, and mentor staff through digital transformation. This customer-facing role requires understanding SaaS, enterprise IT, REST APIs, and SQL to translate business needs into scalable solutions for public sector delivery.

Based in Tallahassee, FL, you will work mostly remote with occasional on-site collaboration, reporting to the VP of Professional Services.

Qualifications

• 4+ years SaaS or implementation analyst experience.
• Based within an hour's drive of Tallahassee, FL, with ability to travel to state agencies up to twice a week.
• Exceptional attention to detail and emotional intelligence.
• Clear and concise written and verbal communication.
• Proven ability to manage multiple customers and projects concurrently.
• Ownership mindset and accountability.
• Creative problem-solving and adaptability.
• Demonstrated experience in application configuration and workflow design.
• Familiarity with Agile, Waterfall, and Hybrid delivery models.
• Awareness of UX design/configuration principles.
• Experience with PowerBI dashboards, data storytelling, APIs and system integrations.

Responsibilities

• Engage customers using a consultative approach to understand business processes and objectives.
• Lead customer needs gathering through active listening and stakeholder collaboration.
• Translate customer needs into system designs and configured solutions.
• Configure workflows, forms, integrations, notifications, and reporting within the platform.
• Design and support integrations using RESTful APIs and third-party systems.
• Create PowerBI dashboards aligned to customer reporting needs.
• Ensure high-quality user experience through thoughtful UX configuration.
• Manage multiple projects and priorities simultaneously with attention to detail.
• Communicate clearly with both technical and non-technical stakeholders.
• Troubleshoot solution issues across systems and environments.
• Contribute to documentation, best practices, and continuous improvement.

Skills

SaaS / implementation experience

Customer-facing / consultative

Project management

Analytical thinking

Tools

PowerBI

REST APIs

SQL

System integrations

Job description

ESI is seeking a Solutions Analyst to guide project teams, design and configure workflows, and mentor staff through digital transformation. This customer-facing role requires understanding SaaS, enterprise IT, REST APIs, and SQL to translate business needs into scalable solutions for public sector delivery.

Based in Tallahassee, FL, you will work mostly remote with occasional on-site collaboration, reporting to the VP of Professional Services.