Business Analyst (MOS Certified)

ESI; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A staffing and human resources company is seeking a detailed-oriented Business Analyst in the Tallahassee, FL area. The role involves document troubleshooting, user support, and collaboration with IT to meet business needs. Applicants should possess a Bachelor's degree, experience in business analysis, and Microsoft Word expertise. This full-time position requires managing multiple projects with strong communication skills and attention to detail.

Qualifications

• 3+ years of experience in business analysis and/or office specialist support.
• Background in administrative, clerical, or technical writing roles.
• Ability to analyze and interpret user requests.

Responsibilities

• Create, format, and troubleshoot professional documents using MS Word.
• Guide staff on Word functionality and formatting standards.
• Collaborate with IT to translate business requirements into technical solutions.

Skills

Microsoft Office Specialist - Word

Business Analysis

Technical Writing

Project Management

Troubleshooting

Education

Bachelor’s degree in computer science, management information systems, mathematics, or engineering

Tools

Microsoft Office Suite

SharePoint

Remote Support Tools

Job description

Connecting You To Rewarding Companies That Recognize You

Get AI-powered advice on this job and more exclusive features.

Please note all applicants must be a current US resident.

ESI is now hiring a Business Analyst in the Tallahassee, FL area.

POSITION SUMMARY:

ESI is seeking a Business Analyst who is responsible for document troubleshooting, training, and business analysis. The Business Analyst will be a detail-oriented and highly motivated Microsoft Office Specialist with a strong focus on Microsoft Word to support internal customers. The ideal candidate will be a proactive problem solver with strong technical and analytical skills, capable of supporting mission-critical documentation workflows.

QUALIFICATIONS:

• A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering. Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.
• Minimum of 3 years of experience in business analysis and/or office specialist support
• Background in administrative, clerical, legal assistant, or technical writing roles
• Experience analyzing and interpreting user requests and translating them into actionable solutions
• Microsoft Office Specialist (MOS) Certification in Word (Associate or Expert level)
• Proficient in Microsoft Office Suite, Windows OS, and remote support tools
• Experience with SharePoint or other document collaboration platforms
• Strong understanding of computer systems, mobile devices, and other tech products.
• Familiarity with project management methodologies and tools

KNOWLEDGE, SKILLS, AND ABILITIES:

• High proficiency in Microsoft Word with strong grammar, layout, and proofreading skills
• Experience in troubleshooting formatting issues and guiding others through best practices
• Strong ability to manage multiple concurrent projects and meet tight deadlines
• Ability to analyze user requirements and prepare functional specifications
• Excellent verbal and written communication skills, with a talent for distilling complex concepts
• Proven interpersonal skills for collaboration with internal customers in a legislative setting

DUTIES AND RESPONSIBILITIES:

• Create, format, edit, and troubleshoot professional documents using advanced Microsoft Word functions
• Apply styles, templates, table of contents, bookmarks, content controls, and document protection techniques
• Provide hands‑on assistance and informal training to committee staff regarding Word functionality and formatting standards
• Collaborate with IT developers and subject matter experts to translate business requirements into technical solutions
• Analyze workflows and propose improvements to support legislative operations
• Coordinate small‑scale IT and documentation projects, ensuring timely deliverables and clear communication
• Design and execute test scripts and validate new features, applications, or functions in collaboration with IT developers and committee staff
• Produce technical reports, manuals, and operational materials in support of committee activities
• Maintain confidentiality and secure handling of sensitive documentation
• Participate in learning activities focused on understanding legislative procedures and cycles
• Any other details as assigned

For immediate consideration, please email your resume directly to our recruiter, Craig Martinov, at [e-mail], and include in the subject line: Business Analyst, Tallahassee, FL.

ESI COMPANY SUMMARY:

ESI provides comprehensive human resource services for its partner schools. This includes recruiting, staffing, screening, onboarding, payroll and benefits administration. Founded in 2015, ESI has carefully crafted our company culture and reputation based on a deep understanding that staffing is first and foremost about people. We understand the right placement in the right job changes lives. ESI is committed to providing simplified employment solutions through our superior work ethic and industry experience. It is our mission to treat every person we encounter with wholehearted integrity and dedication.

Seniority level

Associate

Employment type

Full‑time

Job function

Analyst

Industries

Government Administration, Business Consulting and Services, and Data Infrastructure and Analytics