Solutions Analyst

ESI; Tallahassee (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ESI is seeking a Solutions Analyst to guide project teams, design and configure workflows, and mentor staff through digital transformation. This customer-facing role requires understanding SaaS, enterprise IT, REST APIs, and SQL to translate business needs into scalable solutions for public sector delivery.

Based in Tallahassee, FL, you will work mostly remote with occasional on-site collaboration, reporting to the VP of Professional Services.

Qualifications

• 4+ years SaaS or implementation analyst experience.
• Based within an hour's drive of Tallahassee, FL, with ability to travel to state agencies up to twice a week.
• Exceptional attention to detail and emotional intelligence.
• Clear and concise written and verbal communication.
• Proven ability to manage multiple customers and projects concurrently.
• Ownership mindset and accountability.
• Creative problem-solving and adaptability.
• Demonstrated experience in application configuration and workflow design.
• Familiarity with Agile, Waterfall, and Hybrid delivery models.
• Awareness of UX design/configuration principles.
• Experience with PowerBI dashboards, data storytelling, APIs and system integrations.

Responsibilities

• Engage customers using a consultative approach to understand business processes and objectives.
• Lead customer needs gathering through active listening and stakeholder collaboration.
• Translate customer needs into system designs and configured solutions.
• Configure workflows, forms, integrations, notifications, and reporting within the platform.
• Design and support integrations using RESTful APIs and third-party systems.
• Create PowerBI dashboards aligned to customer reporting needs.
• Ensure high-quality user experience through thoughtful UX configuration.
• Manage multiple projects and priorities simultaneously with attention to detail.
• Communicate clearly with both technical and non-technical stakeholders.
• Troubleshoot solution issues across systems and environments.
• Contribute to documentation, best practices, and continuous improvement.

Skills

SaaS / implementation experience

Customer-facing / consultative

Project management

Analytical thinking

Tools

PowerBI

REST APIs

SQL

System integrations

Job description

Please note all applicants must be legally authorized to work in the United States without current or future sponsorship.

ESI is now hiring a Solutions Analyst for a mostly remote position to be worked in the Tallahassee, FL area.

***Applicants will NOT be considered if they are not residing within 1 hour of Tallahassee, FL***

POSITION SUMMARY:

ESI is seeking a Solution Analyst who is responsible for guiding project teams on best practices, teaching them how to design and configure their own workflows, and mentoring their staff as they take their first steps in digital transformation. The Solutions Analyst does not need to be a software engineer to be successful in this role, but it does require a good understanding of SaaS, enterprise IT landscape, REST APIs, and SQL. Creativity, with the ability to understand and dissect existing manual business processes and transform them into automated workflows, is also necessary for success. The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into scalable, well-designed solutions, and then bringing them to life. This role sits at the intersection of process analysis, technology and public sector delivery, collaborating closely with project managers and customer subject matter experts to ensure delivered projects delight customer stakeholders and their constituents. The Solutions Analyst will report to the Vice President of Professional Services. Candidates who live in Tallahassee, FL are ideal.

QUALIFICATIONS:

• 4+ years SaaS or implementation analyst experience
• Based within an hour's drive of Tallahassee, FL, with the ability to travel to state agencies up to twice a week
• Exceptional attention to detail and emotional intelligence
• Clear and concise written and verbal communication
• Proven ability to manage multiple customers and projects concurrently
• Ownership mindset and accountability
• Creative problem-solving and adaptability
• Demonstrated experience in application configuration and workflow design
• Familiarity with Agile, Waterfall, and Hybrid delivery models
• Awareness of user experience (UX) design/configuration principles
• Experience with PowerBI dashboard creation, data storytelling, APIs and system integrations

DUTIES AND RESPONSIBILITIES:

• Engage customers using a consultative approach to understand business processes and objectives
• Lead customer needs gathering through active listening and stakeholder collaboration
• Translate customer needs into system designs and configured solutions
• Configure workflows, forms, integrations, notifications, and reporting within the platform
• Design and support integrations using RESTful APIs and third-party systems
• Create PowerBI dashboards aligned to customer reporting needs
• Ensure high-quality user experience through thoughtful UX configuration
• Manage multiple projects and priorities simultaneously with attention to detail
• Communicate clearly with both technical and non-technical stakeholders
• Troubleshoot solution issues across systems and environments
• Contribute to documentation, best practices, and continuous improvement

ESI COMPANY SUMMARY:

ESI provides comprehensive human resource services for its partner schools. This includes recruiting, staffing, screening, on boarding, payroll and benefits administration. Founded in 2015, ESI has carefully crafted our company culture and reputation based on a deep understanding that staffing is first and foremost about people. We understand the right placement in the right job changes lives. ESI is committed to providing simplified employment solutions through our superior work ethic and industry experience. It is our mission to treat every person we encounter with wholehearted integrity and dedication.