Remote Software Support Specialist

Greystar; United States; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision, &

Disability & Life insurance

Job summary

Greystar seeks a technical support specialist to deliver help desk services for multiple software systems. You will troubleshoot issues, respond through various channels, and collaborate with Accounting, Operations, and Training to ensure smooth software use across properties.

You will assist training efforts and help onboard new users as needed. Strong communication, problem-solving, and project-management abilities are essential, as is a background in information systems and experience with

Qualifications

• Read, write, and communicate effectively to explain solutions to internal and external team members.
• Proficiency with word processing, spreadsheets, internet and database management to produce reports and communications.
• Proficiency in OneSite property management software and related applications.
• Information systems background applied to training materials and programs.
• Project management skills to plan, track, and deliver across multiple properties.

Responsibilities

• Provide help desk support for incoming queries and troubleshoot system problems.
• Respond to queries via internal helpdesk, email, phone, or in person.
• Collaborate with Accounting, Operations, and Training to support software systems.
• Provide customer service by guiding users through problem-solving steps and following up.
• Gather feedback from customers about software systems.
• Assist training team with manuals, examples, or job aids as needed.
• Set up new users for systems access during take-over and transition projects.
• Provide reports, demonstrations, and presentations of systems software as needed.
• Coordinate with third-party vendors and partners for training and maintenance.

Skills

Communication

Technical support

Customer service

Microsoft Office

Problem solving

Team collaboration

Education

Bachelor's degree in information systems or related field

Tools

OneSite

Job description

Greystar seeks a technical support specialist to deliver help desk services for multiple software systems. You will troubleshoot issues, respond through various channels, and collaborate with Accounting, Operations, and Training to ensure smooth software use across properties.

You will assist training efforts and help onboard new users as needed. Strong communication, problem-solving, and project-management abilities are essential, as is a background in information systems and experience with