Remote Software Support Technician I - Start Your Tech Journey

PHA-Web; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Management Computer Services seeks a Software Support Technician I to be the face of the company, helping clients navigate the PHA-Web software, answer questions, and troubleshoot issues. You will receive full training and apply strong problem-solving skills to ensure customers use the software to its full potential.

The role emphasizes delivering top-tier support, maintaining clear communication, and collaborating with developers to improve functionality while ensuring documentation stays

Qualifications

• Ability to provide timely, accurate technical support for PHA-Web software.
• Strong troubleshooting to diagnose and fix software issues.
• Document common issues, resolutions, and best practices.

Responsibilities

• Provide timely and accurate resolutions to software support inquiries.
• Reproduce, diagnose, and troubleshoot bugs; collaborate to identify root causes.
• Maintain up-to-date technical documentation and manuals.
• Assist users with software configuration and customization for optimal performance.
• Stay informed about software updates and industry best practices.
• Maintain professional client interactions and ensure satisfaction.
• Leverage industry knowledge to understand user requirements and context.
• Collaborate with developers and stakeholders to improve functionality.
• Communicate clearly with internal teams and external clients to resolve issues.
• Perform thorough testing of features and updates to ensure quality.

Skills

Technical Support

Troubleshooting

Documentation

Software Configuration

Stay Current

Client Satisfaction

Industry Knowledge

Collaboration

Communication

Quality Assurance

Job description

Management Computer Services seeks a Software Support Technician I to be the face of the company, helping clients navigate the PHA-Web software, answer questions, and troubleshoot issues. You will receive full training and apply strong problem-solving skills to ensure customers use the software to its full potential.

The role emphasizes delivering top-tier support, maintaining clear communication, and collaborating with developers to improve functionality while ensuring documentation stays