Remote Software Support & Training Specialist

Five Star Technology Solutions; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Five Star Technology Solutions is seeking a Software Support & Training Specialist to provide high-quality technical support for our software clients and to design and deliver training for school districts.

This role blends ticket-based troubleshooting with proactive client education, requiring strong communication with district staff and occasional travel for training events and the annual conference.

Qualifications

• Experience working with Excel data files (CSV) and data manipulation (sorting, filtering, formulas).
• Background in technical support/help desk environments.
• Experience delivering training in K-12 settings preferred.
• Experience with Google Apps (Gmail, Drive, Docs, Sheets, Looker Studio).
• Excellent written and verbal communication skills in person, on the phone, and virtual.
• Ability to present confidently on the company's software solutions.

Responsibilities

• Provide technical support via ticketing system, phone, and email.
• Work with district staff to resolve issues in a timely, process-driven manner.
• Access client data, troubleshoot data file imports, and QA software solutions.
• Maintain records of work and communication with districts; relay client feedback for product improvements.
• Escalate issues to higher-level support until resolved.

Skills

Excel data manipulation

Technical support

Training delivery

Google Apps

Communication

Presentation

Remote work

Self-motivation

Problem solving

Job description

Five Star Technology Solutions is seeking a Software Support & Training Specialist to provide high-quality technical support for our software clients and to design and deliver training for school districts.

This role blends ticket-based troubleshooting with proactive client education, requiring strong communication with district staff and occasional travel for training events and the annual conference.