Systems Support Pro - IT Help Desk & Real Estate Tech

Ackermann Group; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits including medical, but

401k retirement with company match

Paid time off including sick, vacation

Employee rent discount

Career coaching and development

Company engagement events

Job summary

Ackermann Group, headquartered in Cincinnati, OH, is seeking a Systems Support Associate to oversee IT support across end-user computing, software, and network infrastructure. You will help staff use Yardi products, manage security roles, and participate in system upgrades and reporting improvements.

The role emphasizes end-user training, vendor coordination, and maintaining SLA-driven helpdesk operations. Relevant experience and a degree in IT-related fields are preferred, with opportunities

Qualifications

• 1–3 years of formal hardware or software support experience.
• Undergraduate degree in information systems, computer science, or a related field preferred.
• Basic to proficient competency in Yardi Voyager or similar property management software.

Responsibilities

• Provide help desk support, triage requests, and resolve user issues.
• Troubleshoot software errors, ledger discrepancies, and configuration issues; escalate to Yardi tier 2/3 as needed.
• Manage user accounts, permissions, and security roles.

Skills

Help desk

System troubleshooting

Access control

System updates

Yardi Voyager

Windows 11

Office 365

Networking basics

Vendor management

Customer service

Education

Undergraduate degree in information systems, CS, or relevant field

Tools

Yardi Voyager

Job description

Ackermann Group, headquartered in Cincinnati, OH, is seeking a Systems Support Associate to oversee IT support across end-user computing, software, and network infrastructure. You will help staff use Yardi products, manage security roles, and participate in system upgrades and reporting improvements.

The role emphasizes end-user training, vendor coordination, and maintaining SLA-driven helpdesk operations. Relevant experience and a degree in IT-related fields are preferred, with opportunities