IT Support Specialist Greystone Technology

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) contributions

Job summary

HelpfulRemote is seeking a frontline IT help desk professional to support clients of a managed services provider. You will diagnose password resets, install software, resolve printer issues, and troubleshoot network problems while translating technical terms into plain language.

This full-time remote role requires 1-3 years of experience with M365, Active Directory, Windows, and core networking (TCP/IP, DNS, DHCP, VPN). Strong communication and problem-solving skills are essential.

Qualifications

• 1-3 years of experience in IT help desk or desktop support.
• Troubleshooting for Microsoft platforms like M365, AD, and Windows.
• Basic networking concepts: TCP/IP, DNS, DHCP, VPNs.
• Strong communication and problem-solving skills.

Responsibilities

• Provide frontline technical support for MSP clients, handling tickets, calls, and day-to-day issues.
• Diagnose password resets, software installs, printer issues, and network connectivity problems.
• Translate technical concepts into plain language for clients while ensuring ticket SLAs are met.

Skills

M365

Active Directory

Windows

Networking basics

Communication

Tools

Ticketing system

Job description

This role provides front-line technical support for clients of a managed services provider, handling tickets, calls, and day-to-day technology issues. Responsibilities include diagnosing password resets, software installs, printer issues, network connectivity problems, and translating technical concepts into plain language for clients while managing tickets within service-level agreements.

Candidates need 1-3 years of experience in an IT help desk or desktop support role, along with troubleshooting skills for Microsoft platforms like M365, Active Directory, and Windows. A basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs is required, along with strong communication and problem-solving skills.

This is a full-time remote position open to candidates residing in the United States. The listed salary range is $60,000-$65,000.

• health insurance
• paid time off
• 401(k) contributions

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