Remote Software Support Specialist

Tyler Technologies, Inc.; Augusta (ME); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Software Support Representative to handle high volumes of customer inquiries via phone and email, resolve login, billing, and technical issues, and document interactions in the CRM system.

The role supports multiple web-based systems and requires rapid problem solving and clear communication. The position offers flexible and remote work options with a minimum of 3 in-office days per week, and requires a proactive, customer-focused approach to ensure

Qualifications

• High School Diploma and at least 1 year of customer-facing work experience.
• Excellent verbal and written communication skills.
• Strong organizational and prioritization abilities.
• Ability to multitask in a fast-paced environment with timely follow-up.
• Excellent problem-solving skills and keen attention to detail.
• Self-motivated with initiative.
• Ability to understand a variety of technologies and platforms.
• Flexible/remote work with a minimum of 3 in-office days per week.

Responsibilities

• Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone and email conversations.
• Resolve inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.
• Take detailed notes, document customer contacts quickly, and maintain customer records in the CRM system.
• Understand and determine the cause of problems quickly and apply the appropriate solution.
• Review and process documents for compliance with established regulations.
• Manage sensitive information securely and follow company policies and procedures.
• Demonstrate commitment to customer satisfaction and interact with customers professionally and courteously.
• Solve technical problems with minimal supervision.
• Navigate a computer effectively and learn to use and support multiple web-based systems quickly.
• Provide accurate and complete information to meet customer needs and achieve satisfaction.
• Work with supervisor to stay updated on product knowledge, policies, and procedures and handle changes accordingly.
• Provide timely feedback to supervisor regarding challenges or customer concerns.
• Other duties as assigned.

Skills

Communication

Organization

Multitasking

Problem solving

Self-motivation

Technical understanding

Education

High School Diploma

Job description

Tyler Technologies, Inc. is seeking a Software Support Representative to handle high volumes of customer inquiries via phone and email, resolve login, billing, and technical issues, and document interactions in the CRM system.

The role supports multiple web-based systems and requires rapid problem solving and clear communication. The position offers flexible and remote work options with a minimum of 3 in-office days per week, and requires a proactive, customer-focused approach to ensure