Remote Support Services Specialist

Tyler-Technologies-29572f8; United States; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Tyler Technology in the United States seeks a Support Services Representative (SSR) to assist customers with web-based services and information access. The role focuses on delivering timely, professional support in a fast-paced environment.

You will handle inquiries via phone and email, resolve login, billing, and technical questions, document details in the CRM, and uphold policy compliance while maintaining customer satisfaction. Hybrid work requires at least 3 in-office days per week.

Qualifications

• High School Diploma with at least 1 year in customer-facing work.
• Clear verbal and written communication skills.
• Strong organizational and prioritization abilities.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Willingness to work both remote and in-office (min 3 days).

Responsibilities

• Handle high volume inquiries via phone and email.
• Resolve login, billing, technical, and service questions.
• Document customer contacts in CRM promptly.
• Identify causes and apply appropriate solutions.
• Review documents for regulatory compliance.
• Protect sensitive information and follow policies.
• Maintain professional, courteous customer interactions.
• Learn product knowledge and policy changes.
• Provide feedback on customer concerns.
• Perform other duties as assigned.

Skills

Communication

Organization

Multitasking

Problem-solving

Initiative

Tech understanding

Education

High School Diploma

Tools

CRM systems

Job description

Tyler Technology in the United States seeks a Support Services Representative (SSR) to assist customers with web-based services and information access. The role focuses on delivering timely, professional support in a fast-paced environment.

You will handle inquiries via phone and email, resolve login, billing, and technical questions, document details in the CRM, and uphold policy compliance while maintaining customer satisfaction. Hybrid work requires at least 3 in-office days per week.