Remote Software Support Specialist

Tyler Technologies; Overland Park (KS); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Tyler Technologies is seeking a Customer Service Specialist in Overland Park, KS to be a trusted resource for our internal contact center. You will support customers using Tyler software and web-based services, acting as the first point of contact across calls, chats, and emails.

You will diagnose issues, guide customers through transactions, and document interactions while maintaining accuracy and aiming for first-call resolution in a dynamic environment.

Qualifications

• Associate or bachelor’s degree preferred, or equivalent experience.
• Experience in a call center, customer service, or technical support environment preferred.

Responsibilities

• Serve as the primary point of contact for inbound and outbound calls, chats, and emails from customers using Tyler applications.
• Troubleshoot and resolve issues related to software functionality, login/access, billing, reservations, and general system usage.
• Ask insightful questions to diagnose customer needs and deliver accurate, effective solutions with a focus on first-call resolution.
• Handle complex or escalated cases with professionalism, empathy, and accountability.
• Collaborate with internal teams to resolve issues and improve tools and processes.

Skills

Communication skills

Problem-solving

Analytical thinking

Multitasking

Time management

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Web/browser troubleshooting

Job description

Tyler Technologies is seeking a Customer Service Specialist in Overland Park, KS to be a trusted resource for our internal contact center. You will support customers using Tyler software and web-based services, acting as the first point of contact across calls, chats, and emails.

You will diagnose issues, guide customers through transactions, and document interactions while maintaining accuracy and aiming for first-call resolution in a dynamic environment.