Remote Software Support Specialist - Flexible

Tyler Technologies; Annapolis (MD); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Tyler Technologies seeks a Software Support Representative in Annapolis, MD to handle high-volume customer inquiries via phone and email. You will resolve login, billing, and technical questions, document interactions in our CRM, and maintain customer records with precision.

Ideal candidates have at least one year of customer-facing experience, strong communication, and problem-solving skills. The role offers flexible/remote options with a minimum of three in-office days per week.

Qualifications

• High School Diploma and at least one year of customer-facing work experience.
• Excellent communication skills, both verbal and written.
• Strong organizational and prioritization abilities.
• Ability to multitask in a fast-paced environment to ensure timely follow-up.
• Solid problem-solving skills and attention to detail.
• Self-motivated with initiative and adaptability to changing processes.
• Ability to understand a variety of technologies and platforms.
• Role supports flexible and remote work with minimum 3 in-office days per week.

Responsibilities

• Process a high volume of inbound customer inquiries promptly via phone and email.
• Resolve inquiries about login, billing, technical issues, and general questions.
• Document customer contacts and maintain records in the CRM system.
• Identify cause of problems and apply appropriate solutions.
• Review and process documents for regulatory compliance.
• Maintain data security and follow company policies.
• Provide courteous, customer-focused service at all times.
• Troubleshoot technical problems with minimal supervision.
• Navigate multiple web-based systems efficiently.
• Communicate accurate information to meet customer needs.
• Stay updated on product knowledge, policies, and procedures.
• Provide feedback to supervisor about challenges or customer concerns.
• Perform other duties as assigned.

Skills

Customer-facing

Communication

Organization

Multitasking

Problem solving

Tech savvy

Education

High School Diploma

Tools

CRM software

Job description

Tyler Technologies seeks a Software Support Representative in Annapolis, MD to handle high-volume customer inquiries via phone and email. You will resolve login, billing, and technical questions, document interactions in our CRM, and maintain customer records with precision.

Ideal candidates have at least one year of customer-facing experience, strong communication, and problem-solving skills. The role offers flexible/remote options with a minimum of three in-office days per week.